SENIOR CLERK - 64043823

State of Florida • Fort Myers, FL

4d • Onsite

About The Position

This is a Career Service Senior Clerk position working for the Lee County Health Department.

This is a Senior Clerk position which provides excellent direct customer service for the Environmental Health division.

Responsible for clerical duties including, but not limited to:

Answers incoming phone calls in a professional manner
Sends, receives, and distributes faxes
Receives and reviews permit applications from clients
Performs data entry of permit applications
Assists clients by answering questions and directing to a subject matter expert when appropriate
Makes photocopies and scans
Files paperwork
Requests utility flagging service prior to underground work commencement
Assists with outgoing mail including Certified and Fed Ex
Prepares correspondence
Performs quality control by monitoring applications, inspections, and investigations. Updates computer records accordingly.
Performs work related to nuisance complaints
Monitors and responds to individual emails and emails assigned to her in the departments shared mailbox within 48 hours.
Emails issued permits to customers
Process applications submitted by email and submitted online through Environmental Health’s Online portal.
Assists with Facilities Programs as needed.

Responsible for cashier duties including, but not limited to:

Collects payments from clients
Issues receipts to clients
Balances and closes cash drawer

Perform other duties as assigned.

Requirements

• Knowledge of office principles, practices & procedures related to Environmental Health
• Knowledge of correct spelling, punctuation & grammar usage
• Knowledge of standard business formats & styles for letters & business forms
• Knowledge of the techniques for effectively dealing with people
• Knowledge of filing practices and ability to organize and maintain diversified filing system
• Knowledge of the techniques used for answering telephone calls in a courteous and efficient manner
• Knowledge of basic arithmetic
• Knowledge & ability to utilize problem-solving techniques
• Skill in operating a personal computer and using Microsoft Office Suite including Word, Excel, and Outlook
• Ability to maintain cash drawer, count change, write receipts, reconcile cash on hand with daily receipts
• Ability to operate general office equipment including printer, copier, adding machine
• Ability to follow office procedures & practices and read procedures
• Ability to plan, organize & coordinate work assignments & communicate effectively verbally & in writing
• Ability to establish & maintain effective working relationship with others
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
• Ability to prioritize individual workload
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
• Ability to frequently use telephone, computer, copier, and small hand tools, i.e.; stapler, scissors, etc.
• Ability to work with occasional loud noises or disruptions
• Ability to locate information that is listed alphabetically & numerically
• Ability to follow instructions
• Ability to review data for accuracy & completeness
• Ability to work independently or with minimal supervision

Responsibilities

• Answers incoming phone calls in a professional manner
• Sends, receives, and distributes faxes
• Receives and reviews permit applications from clients
• Performs data entry of permit applications
• Assists clients by answering questions and directing to a subject matter expert when appropriate
• Makes photocopies and scans
• Files paperwork
• Requests utility flagging service prior to underground work commencement
• Assists with outgoing mail including Certified and Fed Ex
• Prepares correspondence
• Performs quality control by monitoring applications, inspections, and investigations. Updates computer records accordingly
• Performs work related to nuisance complaints
• Monitors and responds to individual emails and emails assigned to her in the departments shared mailbox within 48 hours
• Emails issued permits to customers
• Process applications submitted by email and submitted online through Environmental Health’s Online portal
• Assists with Facilities Programs as needed
• Collects payments from clients
• Issues receipts to clients
• Balances and closes cash drawer
• Perform other duties as assigned

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees