SENIOR CLERK - 64054116

State of Florida • Gainesville, FL

4d • Onsite

About The Position

Answers multi-line switchboard, ensuring calls are answered promptly, professionally, courteously, and are routed to the
appropriate areas. Asks probing questions to determine resources client may need and ensure information provided is accurate and
delivered professionally.
Runs the no show report and processes no shows for Main Site, Alachua Clinic, SW Clinic and Afterhours Clinic through an HMS
Progress Note for all clinics (except Chronic Disease), in addition to sending PEDS no show letters to the parent or guardian of the
child, and family planning no show letters to the client.
Reviews denied lab insurance claims. Updates insurance information on form and in HMS, including status, or notates insurance
closed on forms of denied claims and / or claims that need corrected information.
Reviews client records and report to determine ethnicity was captured/updated per FL DOH Standards. Make corrections as needed.
Provides important information to potential refugee clients to ensure they receive the services they need in a timely manner. Asks
probing question to determine if clients are RHA or immigration, transfer them appropriately to be scheduled. Assists with
information on follow-up appointments.
Reschedules appointments via client calls if appropriate. Transfers calls to appointment desk if unable to assist.
Notes accounts for clients who call to advise they will be late. Obtains appropriate approval per policy.
Responsible for securing the designated information sets for purposes of protecting confidentiality, data integrity, and appropriate
access for all information, both confidential and public record, which is stored in hard copy or electronic format.
Other duties or tasks assigned by management.

Requirements

• Knowledge of computer software (EHR, Microsoft Word, Excel, HMS, FLMMIS, FLSHOTS, AVAILITY, WAGES, 3rd party insurance websites
• Strong customer service skills, ability to work with the public.
• Ability to work collaboratively within a team environment.
• Skilled at data entry.
• Detail oriented
• Must have a high school diploma or its equivalent.
• Must be willing to work an 8-hour shift Monday to Friday from 8:00 to 5:00 p.m. with an hour lunch.
• Must have at least one year of experience using computers and computer programs such as Word, Excel, or Medical Client databases.
• Must be proficient in HMS, including service coding and making progress notes.
• Must have one year answering multi-line phones and transferring calls

Nice To Haves

• Experience verifying Florida Medicaid, Medicare, or third-party insurance coverage through FLMMIS, Availity or other electronic method.
• Experience scheduling appointments through an Electronic Health Record.
• Bilingual

Responsibilities

• Answers multi-line switchboard, ensuring calls are answered promptly, professionally, courteously, and are routed to the appropriate areas.
• Asks probing questions to determine resources client may need and ensure information provided is accurate and delivered professionally.
• Runs the no show report and processes no shows for Main Site, Alachua Clinic, SW Clinic and Afterhours Clinic through an HMS Progress Note for all clinics (except Chronic Disease), in addition to sending PEDS no show letters to the parent or guardian of the child, and family planning no show letters to the client.
• Reviews denied lab insurance claims. Updates insurance information on form and in HMS, including status, or notates insurance closed on forms of denied claims and / or claims that need corrected information.
• Reviews client records and report to determine ethnicity was captured/updated per FL DOH Standards. Make corrections as needed.
• Provides important information to potential refugee clients to ensure they receive the services they need in a timely manner.
• Asks probing question to determine if clients are RHA or immigration, transfer them appropriately to be scheduled.
• Assists with information on follow-up appointments.
• Reschedules appointments via client calls if appropriate. Transfers calls to appointment desk if unable to assist.
• Notes accounts for clients who call to advise they will be late. Obtains appropriate approval per policy.
• Responsible for securing the designated information sets for purposes of protecting confidentiality, data integrity, and appropriate access for all information, both confidential and public record, which is stored in hard copy or electronic format.
• Other duties or tasks assigned by management.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED