Senior Departmental Clerk

Eversource Energy•Tilton, NH

17d•$34

About The Position

Eversource Energy is the largest Energy delivery company in New England. We support over 4 million customers in Connecticut, Massachusetts and New Hampshire. Be a part of our mission to deliver reliable energy and superior customer service. ENERGY- BRINGS US TOGETHER!! Performs a wide variety of clerical tasks requiring a wide knowledge of Company, Division and/or Department procedures and practices as they relate to the assigned duties. You will perform a variety of secretarial, clerical and administrative work requiring initiative, sound judgment, good organizational skills and the ability to prioritize and accommodate multiple tasks. Excellent interpersonal skills, the ability to communicate effectively in both the oral and written form are essential. The salary range for this position starts at step 1 $33.76 and progresses in accordance with the union contract. Check out the career site for an overview of benefits. Regular Duties: Performs clerical tasks such as copying data and compiling records and reports; tabulating and posting data in books; preparing, issuing and distributing receipts, bills, invoices, statements and checks; computing wages, taxes, premiums, commissions and payments; preparing inventory records; opening and sorting incoming mail, answering correspondence with standard replies; preparing outgoing mail, proofreading records and forms; receiving and processing customer and internal complaints, inquiries, and orders; and other similar activities. Types a wide variety of forms, records and reports which may include confidential material. May record and transcribe dictation on a limited basis. Performs data entry on mainframes and personal computers. Works with databases and spreadsheets. Records and verifies a variety of data. Maintains and updates filing systems. Completes complex assignments which may be of a special, confidential or infrequent nature. Provides guidance and training. Exercises judgment to apply standard practice to a given situation. Handles non-routine inquiries and determines whether or not standard replies can be adjusted to the situation. Note: This description does not describe all of the responsibilities inherent in this job. It provides as much detail as necessary to distinguish this job from all other jobs. In addition, the requirements list are not all inclusive. Management has the right to make determinations based upon individual circumstances. #custajd Emergency Response: Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. EEO Statement: Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor

Requirements

High school diploma or equivalent
Four (4) years directly related clerical experience
The ability to: use clear and concise written and verbal communication techniques; type accurately; work on a word processor; perform basic math functions; operate a terminal console; alphabetize; follow moderate to complex instructions; apply independent judgment in an exceptional situation; operate various office machinery; and train and instruct
Good organizational skills
A working knowledge of the company organization, policies, practices and procedures
Computer experience including Microsoft Word, Excel, Access, Maximo, OMS, DARS, and Workforce/Workday is strongly preferred

Nice To Haves

Associate's degree in Secretarial Sciences
courses in word processing, communications, math, personal computers

Responsibilities

Performs clerical tasks such as copying data and compiling records and reports
Tabulating and posting data in books
Preparing, issuing and distributing receipts, bills, invoices, statements and checks
Computing wages, taxes, premiums, commissions and payments
Preparing inventory records
Opening and sorting incoming mail, answering correspondence with standard replies
Preparing outgoing mail, proofreading records and forms
Receiving and processing customer and internal complaints, inquiries, and orders
Types a wide variety of forms, records and reports which may include confidential material
May record and transcribe dictation on a limited basis
Performs data entry on mainframes and personal computers
Works with databases and spreadsheets
Records and verifies a variety of data
Maintains and updates filing systems
Completes complex assignments which may be of a special, confidential or infrequent nature
Provides guidance and training
Exercises judgment to apply standard practice to a given situation
Handles non-routine inquiries and determines whether or not standard replies can be adjusted to the situation