SENIOR CLERK OPS - 48006356
About The Position
The Office of K-12 School Choice Senior Clerk (OPS) serves as a Customer Service Representative for the School Choice Information Hotline. This position involves answering phone calls, addressing inquiries, and providing technical assistance to callers. The Florida Department of Education (FDOE) has an open position for a Customer Service Representative that is responsible for executing the following functions: The individual selected for this position will be a member of a call center team with a very high call volume. The hotline is answered 8 hours per day, five days per week, and the person in this position will be an additional Customer Service Representative (CSR) to help answer calls. CSRs answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office. Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law.
Requirements
- Two years of previous part-time or full-time employment is preferred.
- Ability to communicate effectively including verbal and written communication.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Preference will be given to applicants who are bilingual in either Spanish or Haitian-Creole and have knowledge of laws, rules, policies and procedures relating to K-12 educational programs.
Responsibilities
- Answering phone calls
- Addressing inquiries
- Providing technical assistance to callers
- Provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs
- Know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law
Benefits
- State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
- Retirement plan options, including employer contributions (www.myfrs.com)
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program (Eligibility required)
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- Highly skilled, professional environment
- Maternity and Parental Leave Benefits
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
