OPS CLERK - 76809255

State of Florida • Tallahassee, FL

1d

About The Position

This position monitors and provides procedural support to coding staff of the Bureau of Records Uniform Traffic Citation (UTC) Coding Unit. This support includes tasks related to the agency's participation in the State-to-State (S2S) Driver History Record (DHR} program. The incumbent in this position will receive phone calls and email inquiries, research, respond, and update information related to driver license and driver history using various sources. The position will be responsible for drafting, understanding, applying, and providing appropriate feedback on established guidelines and procedures to carry out these tasks.

Requirements

• Skill in collecting, reviewing, verifying, and analyzing data.
• Ability to be detail oriented.
• Ability to provide excellent customer service.
• Ability communicates effectively and professionally (e.g., in a tactful and courteous manner) with customers and others verbally and in writing (e.g., correct grammar, punctuation, and spelling) to include efficiently communicating ideas and facts to individuals or groups.
• Ability to utilize good problem-solving techniques and make independent/sound decisions.
• Ability to multi-task, plan, organize and coordinate work assignments.
• Ability to identify and evaluate functional and infrastructure requirements and make recommendations relating to the improvement of daily operations.
• Ability to work independently or in a group.

Nice To Haves

• Professional work experience providing customer service.
• Professional work experience using Microsoft Word, and Outlook.
• Professional work experience planning, organizing, and coordinating work assignments.
• Professional work experience resolving problems.

Responsibilities

• monitors and provides procedural support to coding staff
• receive phone calls and email inquiries, research, respond, and update information related to driver license and driver history using various sources
• drafting, understanding, applying, and providing appropriate feedback on established guidelines and procedures to carry out these tasks

Benefits

• State of Florida 401(a) FICA Alternative Plan
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed