OPS CLERK - 76809266

State of Florida • Tallahassee, FL

1d • $20

About The Position

As an OPS Clerk, you will provide essential support to Hearing Officers in the preparation and facilitation of administrative hearings. In addition, you will assist office staff with routine administrative functions and deliver professional customer service to both internal and external stakeholders. Key responsibilities include managing legal documents and case files, preparing materials for hearings, entering data into departmental databases, answering and directing telephone calls, taking messages, drafting and responding to email correspondence, and handling the collection and processing of payments.

Requirements

• Professionalism and Customer Service – must be able to maintain high professional standards and remain calm, courteous, and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile, or distressed.
• Communication and Active Listening – must be able to express ideas and facts clearly, verbally and in writing, to include conveying complex or detailed information to individuals with varying levels of understanding of the administrative hearing process; must be able to ensure that others fully comprehend the intended message, must be able to listen carefully to obtain needed information and effectively assist customers.
• Attention to Detail – must be thorough and conscientious in accomplishing tasks, no matter how small, ensuring that work is done accurately according to procedures and standards.
• Organization and Prioritization – must be able to plan and organize time, resources, and workload effectively in order to complete assignments in a timely manner and meet statutory deadlines.
• Technology Application – must be able to proficiently operate a computer and associated systems/applications such as Microsoft Office applications, and possess the aptitude to learn new software.
• This position is subject a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal history records of the FBI, as a condition of employment pursuant to Chapter 10.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.
• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• High school diploma or a general equivalency diploma is required.

Nice To Haves

• Experience working in a professional office setting handling administrative tasks. Additional preference will be given for experience working in a legal office or with legal documents.
• Customer service experience dealing with customer complaints, inquiries and/or problem resolution.

Responsibilities

• Managing legal documents and case files
• Preparing materials for hearings
• Entering data into departmental databases
• Answering and directing telephone calls
• Taking messages
• Drafting and responding to email correspondence
• Handling the collection and processing of payments

Benefits

• State of Florida 401(a) FICA Alternative Plan
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED