OPS REVENUE CLERK - 76809919 1

State of Florida • Tallahassee, FL

1d • $18

About The Position

Division of Administrative Services
Bureau of Accounting

Other Personal Services (OPS) Opportunity

This position works 29 hours per week

Open Competitive Advertisement

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Requirements

• Value customer service and understand the importance of responsiveness and timely follow-through.
• Portray a positive, respectful, and professional image to all regardless of situation or communication method.
• Be able to provide guidance that encourages collaboration and balances providing subject matter expertise with support for customer preference.
• Possess excellent active listening and adaptive communication skills to include the ability to convey information so that it is clearly understandable.
• Possess a strong work ethic and drive to move things forward under own initiative. Approach work with a sense of commitment, urgency, flexibility, and personal accountability.
• Be able to effectively manage a busy workload, be productive in an environment with regular interruptions, and meet designated timeframes without compromising attention to detail or customer service.
• Be solutions oriented with the ability to use critical thinking, judgement, and discretion to make sound decisions and effective recommendations.
• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.
• High School Diploma or GED equivalent.

Nice To Haves

• Clerical experience (filing, typing, preparing, and maintaining records and/or reports).
• Experience providing customer service in-person or via telephone.

Responsibilities

• Assist in researching outstanding debt related to chargebacks or returned payments.
• Assist with inquiries on refunds, debt payments, inventory audits, and billings within Revenue.
• Assist with office workload across all Revenue units.

Benefits

• State of Florida 401(a) FICA Alternative Plan
• Workers’ Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED