Senior Claims Support Analyst

AAA Life Insurance Company • Livonia, MI

18d • Hybrid

About The Position

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Senior Claims Support Analyst supports both the Claims and Treasury functions by ensuring the efficient flow of funds, accuracy of claims payments, and continuous improvement of claims financial processes. This role combines analytical and operational expertise to maintain regulatory compliance, improve claims payment accuracy, and optimize cash management procedures. The analyst develops, monitors, and reports on key performance metrics, reconciles payment and claims data, supports quality reviews, and collaborates cross-functionally with Finance, Treasury, and Claims Leadership to streamline processes and improve financial integrity in claims operations.

Requirements

• Bachelor’s Degree in Business, Finance, Accounting, or related field (or equivalent work experience).
• Minimum 5 years of experience in Claims Operations, Treasury Support, or related insurance field.
• Strong understanding of claims processing systems, payment workflows, and audit requirements.
• Proficiency in Microsoft Excel, Access, and financial modeling; familiarity with COGNOS or similar reporting tools preferred.
• Demonstrated experience in data analysis, reconciliation, and process improvement.
• Excellent communication and collaboration skills, with the ability to work effectively across departments.
• Strong organizational and time-management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Nice To Haves

• familiarity with COGNOS or similar reporting tools preferred.

Responsibilities

• Perform analytical reviews of claims payment and financial transactions to ensure accuracy, compliance, and adherence to internal controls and resolve related issues.
• Compile and interpret data for claims-related financial and operational reports, including accuracy trends, payment reconciliation, and reserve management.
• Maintain and analyze spreadsheets and databases used for claims funding, payment tracking, and financial reconciliations.
• Partner with Treasury to forecast cash needs related to claims payouts and ensure adequate liquidity for daily claim obligations.
• Develop and maintain process documentation and financial models to improve claims funding and payment accuracy.
• Conduct quality audits for all claim types (Life, Annuity, A&H) to verify regulatory compliance and identify opportunities for improvement.
• Support service recovery and resolution for escalated claim issues; provide data and analysis for Department of Insurance or external audit responses.
• Collaborate with Finance to analyze trends, variances, and reconciliation discrepancies; recommend corrective actions.
• Identify and implement process improvements to reduce manual handling, improve automation, and enhance data accuracy.
• Prepare and present claims financial metrics and insights to management, highlighting process efficiencies and control improvements.
• Serve as liaison for audit-related requests (internal, reinsurer, or regulatory) and provide supporting documentation.
• Provide training, guidance, and feedback to claims staff on financial procedures and quality standards.
• Ensure compliance with MAR, internal audit requirements, and fair claims practices regulations.

Benefits

• A collaborative, energetic work environment where you can put your passion for people to work
• Medical, Dental, Vision, Life and Disability coverage available day one
• Pension Plan
• Performance-based incentive plan
• 401k available with a Company match
• Holidays and Paid Time Off
• AAA Basic Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees