Senior Claims Analyst

Players Health•Edina, MN

8d•$90,000 - $120,000•Hybrid

About The Position

The ideal Senior Claims Analyst will have 3+ years of experience in commercial insurance and underwriting support, ideally in the youth sports or sports technology segment. This role will report to the Chief Operating Officer and is available to work remotely in a state where Players Health employs staff or hybrid near our regional employee hub in Minneapolis, MN unless approved otherwise. Players Health is a remote-first distributed workforce. Travel may be required for team collaboration, training, and development. The Senior Claims Analyst role has a compensation range of $90,000 – $120,000, depending on skills and experience. You will join an organization going through significant growth as well as digital transformation. Instill a mindset of ownership and accountability with all managers and team members, providing a “playbook” for best practices – defining expectations to meet the vision and strategy for growth. Players Health offers a competitive compensation and a comprehensive benefits package, including Medical, Dental, Vision, STD, LTD and 401K.

Requirements

3+ years of commercial insurance, MGA, underwriting support, or claims experience
Strong analytical, organizational, and communication skills
Experience with TPAs, audits, and reporting.
Strong emotional intelligence skills.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
Must have a dedicated safe and secure remote work environment
Must have the ability to work and be productive in a remote work environment
Embody Players Health’s Core Values – Lead with Mission, Go Beyond, Operate like Owners, Virtue First, and Service
Exceptionally self-motivated and ability to work autonomously
Proactive communicator in all communication methods, including email (Outlook), verbal (in-person & phone), instant messaging (Slack & Teams)
Willingness and ability to attend virtual meetings with camera on – we respect that there are times when employees may need to turn their camera off. We also have a great culture and want to engage with you! By regularly using cameras, we form connections and get to know each other, as well as promoting positive and respectful interactions amongst colleagues.
Located in or willingness to work on Central or Eastern Time Zone
Must be 18 or older
Work location must be in the United States
Must have unrestricted work authorization to work in the United States

Nice To Haves

Although not required, a bachelor’s degree in business, risk, insurance or related field is desired.
Self-motivated and able to thrive in a fast-paced, quickly changing environment
Demonstrated experience and/or ability to influence without authority
Demonstrated ability to build connections and rapport cross-departmentally
Participant/involvement in or strong understanding of the youth/amateur sports landscape.

Responsibilities

Maintain oversight of commercial claims including complex and litigated matters
Perform second- and third-level reviews
Validate coverage, liability, reserves, and settlement strategies
Provide direction to TPAs, adjusters, and counsel.
Perform file audits and QC checkpoints, track SLAs, cycle times, litigation rates, and recoveries
Support internal and external audit and develop remediation plans.
Conduct routine claims audits and quality reviews, monitoring SLAs, cycle times, litigation rates, and recovery performance.
Develop and maintain claims dashboards to track trends, performance metrics, and program health
Partner cross-functionally with Athlete Safety to share claims data, loss trends, and emerging risk insights to inform prevention, education, and program improvements
Analyze claim outcomes across TPAs, jurisdictions, and programs to inform process improvements and underwriting insights.
Recommend and implement process improvements.
Submit GL and A&H claims and manage ongoing communication with TPAs to ensure alignment with underwriting intent.
Coordinate loss run requests and follow-ups, escalating issues as needed to drive resolution.
Support MGA financial and regulatory reporting, including carrier-specific and state-required submissions.
Collaborate with internal teams and external partners to meet surplus lines and compliance obligations.
Lead data cleanup initiatives across MGA and claims systems to improve reporting accuracy and operational efficiency.
Support system migrations, broker onboarding, and ongoing platform optimization efforts.
Lead, mentor, and develop a growing team by establishing clear standards, workflows, and accountability.
Model ownership, collaboration, and continuous improvement in support of organizational growth and mission alignment.
Other duties as assigned
Occasional travel for team engagement, collaboration, or events