Senior Claims Specialist - Rideshare Program

Crum & Forster • Morristown, NJ

1d • Remote

About The Position

S&S Transportation & Sharing Economy is looking for a Senior Claims Specialist who enjoys being a key part of a dynamic team. In this role, you will provide expert oversight of Bodily Injury (BI), Auto Physical Damage (APD), Medical Payments (MP), and Personal Injury Protection (PIP) claims managed by Third-Party Administrators (TPAs); specifically arising from rideshare-related incidents.

Requirements

• Experience: Minimum of 3-5 years of experience in handling Auto Physical Damage, Bodily Injury, PIP, Med Pay, and Uninsured/Underinsured Motorist . Direct experience in rideshare claims preferred.
• Expertise: In-depth knowledge of BI and PIP claim procedures PIP, and Property Damage exposures related to rideshare incidents. Litigation experience is a plus.
• Education: Bachelor’s degree is required and a designation and/or insurance related courses are a plus.
• Licensing: Ability to obtain and maintain required state licenses.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively at all organizational levels.
• Technical Skills: Proficiency in Microsoft Office suite.
• Travel: Occasional travel may be required.
• Risk Transfer: Understanding of claims policy language and coverage necessary to evaluate Risk Transfer with PAP carriers.

Nice To Haves

• Direct experience in rideshare claims preferred.
• Litigation experience is a plus.
• designation and/or insurance related courses are a plus.

Responsibilities

• TPA Oversight: Provide technical supervision and guidance for APD, BI and PIP/MP claims handled by TPAs, ensuring adherence to program standards and best practices.
• Claims Management: Apply advanced knowledge to oversee rideshare claims, including coverage analysis, litigation management, and fraud awareness.
• Technical Excellence: Drive optimal claim outcomes by controlling indemnity, expense, and litigation costs through timely reserving, trial preparation, and resolution strategies.
• Auditing: Conduct regular audits of TPA-managed claims to ensure accuracy, timeliness, and compliance with established procedures.
• Data Analysis: Review claims data, reserve adequacy, and performance metrics to identify trends and recommend process improvements.
• Industry Awareness: Stay informed on evolving rideshare regulations, policy changes, and litigation developments.
• Additional Duties: Ability to work independently in a remote environment while maintaining strong accountability and ownership of results. Perform other related tasks as assigned.
• Stakeholder Collaboration: Partner with internal/external teams, TPAs, defense counsel to support program objectives and drive consistent outcomes.

Benefits

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
• At C&F you will BELONG

What This Job Offers

• Job Type: Full-time
• Career Level: Senior