Claims Program Specialist

Marriott • Plano, TX

7h • Hybrid

About The Position

The Claims Program Specialist provides comprehensive administrative and operational support for the assigned Marriott Claims Services (MCS) regional office. This role coordinates office functions, manages key processes, and supports all MCS team members. The position reports to the Regional Director and works closely with associates, hotel operations, leadership, risk management partners, and external vendors.

Requirements

• High School Diploma or GED.
• 1+ years relevant experience.

Nice To Haves

• Strong proficiency with computer software and applications, including Microsoft Office 365.
• Knowledge of claims processing.
• General database experience – moderate proficiency.

Responsibilities

• Process daily checks in accordance with the Centralized Check Printing Policy & Procedure Manual.
• Manage postage, outgoing mail, and FedEx shipments.
• Provide backup support for physical evidence management, office supply coordination, hardware maintenance, and general administrative tasks as needed.
• Assist with P&PM revisions, best-practice guideline updates, and monthly organizational chart maintenance as needed.
• Complete special projects and other administrative tasks assigned.
• Retrieve the daily NY-C-8.4 form from the Genex/Enlyte portal and distribute accordingly.
• Process NY e-case access requests through the NYWC site for vendors completing IMEs requested by adjusting staff.
• Manage vendor payments and ensure W-9 compliance.
• Complete Special Funds reimbursement requests and maintain the NY Penalty spreadsheet.
• Handle ISO claim requests.
• Compile claim file documentation for defense counsel.
• Assist with Public Goods Pool payments, NY 148 Acknowledgements, and Document Imaging as needed.
• Complete special projects and other administrative tasks assigned.

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
• Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED