Claims Specialist

Gallagher•Washington, DC

8h•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Our Washingon D.C. office is hiring for a remote Claims Specialist. As a Claims Specialist you will administers information from clients by phone, email and fax in order to process insurance claims. You work with clients, adjusters, and producers on claims status, problems, and questions. Additionally, you are responsible for managing claims, collaborating with insureds, and assisting with problem solving in conjunction with Senior Claims Specialist and Producers. The Ideal Candidate You have a customer service mindset and enjoy solving people’s problems with a smile You are a dependable team player and are able to get the work done as assigned to you Communication, both written & verbal, is something you are good at If this sounds like you, we invite you to keep reading and apply!

Requirements

High school diploma and a minimum of 2 years related experience required.
Good understanding of claims processing and the insurance brokerage business.
Licensing required.

Nice To Haves

Associate's degree preferred.

Responsibilities

Reports claims for clients and works directly with both insureds and claimants to identify new claims.
Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies.
Serves as contact between Insurance Carrier Adjuster and Client for claims related issues.
Resolves coverage questions to provide best possible claim outcomes for clients.
Resolves customer claim issues in coordination with Senior Claims Specialist and Producers in order to reduce E&O exposure.
Other duties as assigned.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program