Senior Chatbot/Voice Enablement Developer
About The Position
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Senior Chatbot/Voice Enablement Developer Location(s): Harrisburg, PA (Remote) What Success Looks Like (Key Responsibilities) Design and develop enterprise-grade chatbot and voice solutions using: Azure Bot Service. Power Virtual Agents. Integrations such as Genesys, Twilio, Microsoft Teams. Build and optimize LLM pipelines, including: ASR/TTS for voice bots. Retrieval-Augmented Generation (RAG) for knowledge-driven responses. Integrate conversational AI systems with enterprise platforms: CRM. ITSM. Security platforms. API-driven and event-driven architectures. Ensure security andpliance, including: PII protection. Encryption standards. GDPR and accessibilitypliance. Monitor and optimize performance using: Analytics and dashboards. A/B testing. KPIs such as containment rate, latency, and CSAT. Collaborate with product and engineering teams. Mentor junior developers and define best practices for conversational AI development
Requirements
- 5+ years of overall software engineering experience.
- 3+ years hands-on experience with conversational AI (chat and voice).
- Strong expertise in Azure ecosystem, including Azure AI Foundry, Azure AI Search, and Azure Bot Service.
- Hands-on experience with LLM / NLU orchestration, vector databases, Whisper or other voice models, and ASR/TTS pipelines.
- Backend development proficiency in Python, C#, and REST APIs.
- Experience with CI/CD pipelines and cloud security best practices.
- Strong Englishmunication skills (written and verbal).
- Ability to work independently in an agile, distributed team environment.
Nice To Haves
- Experience integrating with Genesys, Twilio, WebRTC services.
- Prior work on enterprise-scale conversational platforms.
- Exposure to A/B testing frameworks for AI systems.
- Mentorship or technical leadership experience.
Responsibilities
- Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents, and integrations such as Genesys, Twilio, Microsoft Teams.
- Build and optimize LLM pipelines, including ASR/TTS for voice bots and Retrieval-Augmented Generation (RAG) for knowledge-driven responses.
- Integrate conversational AI systems with enterprise platforms like CRM, ITSM, and security platforms, using API-driven and event-driven architectures.
- Ensure security andpliance, including PII protection, encryption standards, and GDPR and accessibilitypliance.
- Monitor and optimize performance using analytics and dashboards, A/B testing, and KPIs such as containment rate, latency, and CSAT.
- Collaborate with product and engineering teams.
- Mentor junior developers and define best practices for conversational AI development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
