Senior Change Management Specialist

Staples • Framingham, MA

1d

About The Position

Staples is business to business. You’re what binds us together. Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth. What you will be doing: Plan, coordinate and execute change initiatives across business processes, systems and technologies. Conduct impact assessments and readiness evaluations; facilitate train-the-trainer sessions. Develop engaging training content and structured learning paths. Deliver training and performance support across modalities. Write and maintain SOPs, process flows, procedures and job aids; manage knowledge base. Manage intake of change requests; communicate timelines and updates. Track adoption metrics and prepare leadership readouts. Identify risks and recommend mitigation strategies.

Requirements

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Experience creating multimedia training tools.
• Experience developing SOPs and process flows.
• Detail-oriented with continuous improvement mindset.
• Adaptability and flexibility.
• 2+ years' experience developing training content.
• 2+ years supporting change initiatives.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Nice To Haves

• Bachelor's degree in related field
• Experience with OCM frameworks.
• Experience using dashboards or analytics tools.

Responsibilities

• Plan, coordinate and execute change initiatives across business processes, systems and technologies.
• Conduct impact assessments and readiness evaluations; facilitate train-the-trainer sessions.
• Develop engaging training content and structured learning paths.
• Deliver training and performance support across modalities.
• Write and maintain SOPs, process flows, procedures and job aids; manage knowledge base.
• Manage intake of change requests; communicate timelines and updates.
• Track adoption metrics and prepare leadership readouts.
• Identify risks and recommend mitigation strategies.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and 7 paid holidays
• Discounts, 401(k) match, wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level