Senior Catering and Convention Services Manager - Full Time (Caesars Forum LV)

Caesars Entertainment•Las Vegas, NV

21d

About The Position

The Senior Catering and Convention Services Manager is a highly skilled and experienced professional who demonstrates exceptional proficiency in managing complex events and conventions. Unlike entry-level CSMs, this role requires a deeper understanding of operations and client needs. Senior CSMs may also provide guidance and support to the Catering and Convention Services team under the direction of senior leadership. At this level, the individual is entrusted with greater flexibility and responsibility, including oversight of the property’s largest and most high-profile groups.

Requirements

Must have a minimum of 4 years’ experience in the hotel industry and 2 years’ convention services experience in a comparable hotel or event facility.
Minimum of two years of college level courses with an emphasis on business or communications required.
Math and analytical skills are necessary to accurately solve and communicate financial and space utilization calculations.
Proficiency in the following computer systems is preferred. Microsoft Office, Delphi Lightning, LMS or other hotel operating systems, Internet and Amadeus Delphi Diagramming.
Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health cod es, hotel policies, city ordinances.
Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work.
Any education, training or experience that provides the required knowledge, skills and abilities.

Nice To Haves

Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred.

Responsibilities

Manage customer relationships from account turnover through execution of events.
Drive high customer satisfaction by maintaining positive guest and employee relations, acting as a liaison between the guest and support departments.
Partner with banquet and hotel operations teams to ensure events are executed as expected by clients.
Maintain and Increase guest satisfaction scores by ensuring prompt, courteous and proper service.
Generate incremental revenue through upsell of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc.
Establish and maintain relationships with client base to encourage re-booking of events.
Lead by example, aiding and guiding Junior C/CSM’s as required.
Create and distribute within established time frame, correspondence and paperwork to include, BEO’s, group resumes, fire marshal diagrams and all other established forms of communicating group & event details.
Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business.
Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements.
Conduct and participate in meetings such as: planning meetings, department meetings, BEO meetings, resume meetings, pre-and post-conference meetings.
Proactively identify and seek to resolve potential service, product or other damaging issues that may negatively affect the customer and/or the hotel.
Maintain detailed files, computer folders and accurate recording of information in Delphi, to track correspondence with clients as well as provide accurate detail for forecasting and consumption.
Keep files neat, complete and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed.