Senior Casualty Claims Representative

Western National Group & Umialik Insurance•Anchorage, AK

About The Position

Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Senior Casualty Claims Representative to join our team. Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we have always defined success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve. Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Senior Casualty Claims Representative to join our team! The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve multi-line insurance claims as assigned.

Requirements

Strong understanding of industry practices, standards, and claims concepts.
Prior claims experience with a strong preference for commercial lines claims experience.
Ability to multitask and solve problems.
Proficient oral and written communication skills.
Bachelor’s degree or equivalent experience in lieu of degree acceptable.

Nice To Haves

Strong negotiation and relationship-building skills.
Analytical with ability to exercise sound business judgment.
Good time management.
Customer Service oriented.
Proficient use of various core systems, office and computer equipment, and software packages.
Strong coverage analysis skills.
Exceptional writing skills.

Responsibilities

Handles moderate to high complexity claims within settlement authority.
Ensures customer service excellence.
Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolution, and recognizes claim file exposures and escalates appropriately.
Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience.
Maintains appropriate reports to ensure the status of claims is clearly documented.
Provides direction to outside resources.
Acts as a resource to other members of the team.
Makes well-reasoned recommendations to management on claim plan of action.
Recognizes problems or situations that are new or without clear precedent and makes recommendations to solve problems.
Finds solutions using a systematic, multi-step approach.
Primarily responsible for developing improvements and innovations to enhance performance.
Conducts regular contact with customers (insureds, claimants, agents) as well as regular contact with employees across the organization.
Conducts regular contact with outside vendors.
Performs special projects and other duties as assigned.

Benefits

Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
Wellbeing Program, including onsite fitness studio
Paid Time Off – including holiday, vacation, and volunteer
100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
Paid parental leave
Bonus opportunities
Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

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