Senior Case Manager

Heartland Human Care Services•Chicago, IL

30d•Hybrid

About The Position

Are you ready to make a real difference in people's lives? Heartland Human Care Services is looking for a dedicated and compassionate individual to fill the role of Senior Case Manager. As a Senior Case Manager, you'll play a crucial role in providing advanced case management services to diverse populations, including children, adults, immigrants, refugees, and individuals facing various challenges. Why Join Us? Make a meaningful impact on the lives of individuals seeking education and career pathways. Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization. Providing flexibility and work-life balance. Participate in professional development opportunities to enhance your skills and expertise.

Requirements

High school diploma or General Education Diploma is required.
Minimum of seven (7) years’ experience in case work, human services or related field or Bachelor’s degree and minimum three (3) years of experience case work, human services or related field.
Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Access to regular, dependable and timely transportation
Ability and comfortability working with people of varying socioeconomic backgrounds.
Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work independently and remain self-motivated with minimal direct supervision.
Strategic thought partnership and consultancy skills.

Responsibilities

Provides advanced advocacy, assessment, and case management services to individuals, families and groups.
Conducts outreach and intake as assigned.
Supervises program participants individually or in groups.
Develops case management plans to assist program participants in addressing such problems as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem.
Counsels program participant individually, in family, or in groups and establishes appropriate service/treatment plans, reviews case progress and determines case closure according to program guidelines and standards.
Refers program participants to community resources and other organizations. Determines program participant's eligibility for financial assistance and/or benefits and entitlements.
Provides financial assistance and financial management support to program participants, in accord with Organizational policies and procedures.
Helps program participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and program participant's part in creating them.
Provides case consultation as appropriate and develops/implements special projects such as the development of informational materials, providing training for other staff in social work and treatment/service theory, and participating in assigned professional and community activities.
Completes accurately and in a timely manner all necessary forms, case records and statistical reports. Submits such documentation to the supervisor/manager within the designated time lines.
Participates and contributes actively in regular supervisory and team/unit meeting, in house training sessions, conferences, seminars and independent study.
Develops and maintains professional relationships with social service organizations and government agencies to enhance service delivery and to interpret Organizational programs for outside audiences.
Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), private funding sources, Organization plans/policies and program guidelines. Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands and continues to adhere to such standards. Initiates requests for assistance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
Transportation of program participants and/or Organizational property may be required.
In residential programs, household maintenance responsibilities may be assigned.
Other duties may be assigned.