Senior Case Manager for Rapid Rehousing and Prevention

Shelter House • Chantilly, VA

2d • $58,000 - $63,000

About The Position

The Senior Case Manager leads a team in providing Rapid Rehousing and Prevention Services. The Senior Case Manager will provide support to the case managers and support the first housing model with a trauma-informed care approach that will maximize the likelihood of client success and long-term self-sufficiency. The Senior Case Manager will collaborate with the Director to support case managers in ensuring services are implemented with a trauma-informed, strength-based, and client-centered approach. This position will provide services to a reduced caseload in addition to providing staff supervision.

Requirements

• A bachelor's degree in human services / related field or commensurate experience
• 3+ years of human services or direct services experience
• Ability to prioritize competing priorities and make sound judgements
• Ability to advocate, assist in problem-solving, and achieve results for families
• Strong written and oral communication skills
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Flexibility to work outside of normal business hours when needed
• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Responsibilities

• Provide supervision to Case Manager(s) providing Rapid Rehousing and Prevention Services.
• Provide coaching and support to case management team through regularly scheduled one on one meetings and evaluations
• Support Case Managers in delivering complex case management for cases that demand higher level solutions
• Collaborate with the Director to ensure consistent service delivery that is in line with grant and contract requirements, company policy and procedure, and best practices
• Disseminate information to related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques
• Oversee HMIS data entry compliance
• Coordinate and manage all referrals to ensure timely and accurate service delivery.
• Review and respond to referrals from households experiencing or at risk of homelessness.
• Develop, maintain, and share a comprehensive resource library and related communication materials.
• Promote program awareness and build trust with community partners to enhance engagement.
• Assist clients in completing required documentation and paperwork throughout the program process to ensure timely access to services and housing.
• Provide housing navigation support, including identifying available housing options, facilitating landlord engagement, and assisting with the lease-up process.
• Meet regularly with assigned households to provide individualized case management services and referrals that promote housing stability.
• Ensure timely communication and information-sharing with all relevant partners and stakeholders.
• Support clients in creating and maintaining household budgets and developing strong money management skills.
• Participate in collaborative meetings with representatives from faith-based, community-based, and partner organizations to deliver coordinated, wraparound services.
• Help clients overcome common barriers to securing housing, such as large rent arrears, low credit history, and misunderstandings of landlord–tenant rights.
• Assist clients in achieving long-term housing stability by ensuring compliance with lease agreements and developing Individualized Housing Sustainability Plans.
• Mediate conflicts involving households, roommates, or landlord-tenant issues that may threaten housing stability.
• Serve as the primary point of contact for landlords and foster positive, ongoing relationships.
• Develop and maintain a comprehensive Resource Directory of local and state service providers.
• Maintain accurate, thorough, and timely case documentation in HMIS and client files, in accordance with agency standards and best practices.
• Collaborate as a contributing member of a multidisciplinary team with Shelter House staff and community partners.
• Demonstrate and uphold the Shelter House core values of iCARE: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties as assigned to support program and agency objectives.

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees