Senior Care Manager (may underfill as Care Manager) (CLTS Provider Relations Specialist/Service Coordinator)
About The Position
Waukesha County's Department of Health and Human Services is seeking a Children's Long-Term Support (CLTS) Service Coordinator to serve in a specialized capacity as a Provider Relations Specialist. This position builds upon the foundational knowledge and skills of a CLTS Support and Service Coordinator and plays a key role in strengthening our provider network. The CLTS Provider Relations Specialist serves as the primary conduit for communication and collaboration between Medicaid-authorized CLTS service providers and the Department. This specialized role supports the broader goals of the CLTS program by enhancing provider capacity, strengthening system partnerships, and ensuring high-quality, compliant services for children and families.
Requirements
- A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
- Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
- A master's degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.
- Social work certification may substitute for one year of work experience.
- Valid driver's license.
Responsibilities
- Relationship Management: Maintain positive, professional working relationships with all CLTS providers and act as their main point of contact for program questions, support needs, and system navigation.
- Provider Development & Recruitment: Assist in identifying and engaging potential new providers to expand service options for families. Conduct initial outreach meetings and provide clear guidance regarding CLTS Waiver Program expectations, service standards, and compliance requirements.
- Program Education & Technical Assistance: Offer ongoing education, consultation, and feedback to contracted agencies and individual providers. Support providers in understanding Medicaid mandates, program operations, documentation standards, and case management expectations.
- Compliance & Quality Oversight: Monitor the CLTS Provider Registry system, help ensure provider compliance with Medicaid regulations, and support the Department's efforts to maintain high-quality, accountable service delivery.
- Community Engagement: Assist in planning, coordinating, and facilitating large community provider meetings, trainings, and informational sessions as needed to support communication, consistency, and system improvement.
Benefits
- excellent health/dental/vision
- life insurance
- generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
- an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan
- performance-based merit increases
- non-base performance awards
- balanced work-life culture
- exceptional employee wellness program
- on-site health & wellness clinic
- free parking
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Executive, Legislative, and Other General Government Support
