Senior Business Travel Sales Mgr

Viceroy Santa Monica•Santa Monica, CA

50d•Onsite

About The Position

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. The Senior Business Travel Sales Manager is a strategic, senior-level role responsible for driving Corporate Preferred Business Travel, Luxury Leisure, and Entertainment segment revenue for Viceroy Santa Monica. This position plays a critical role in elevating key account relationships, expanding luxury leisure partnerships (including American Express The Hotel Collection (THC)), and strengthening the hotel’s presence within the Entertainment and agency communities. This role requires a sophisticated understanding of luxury positioning, relationship-driven sales, and high-touch account management.

Requirements

College course work in related field helpful.
At least 2 years sales experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Must be skilled in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.

Responsibilities

Lead strategy and execution for Corporate Preferred Business Travel accounts
Negotiate and manage high-value corporate agreements aligned with luxury positioning
Drive incremental revenue while protecting ADR and brand integrity
Collaborate with Revenue Management on pricing, displacement, and production strategies
Cultivate and manage Luxury Leisure partnerships, including American Express THC, luxury travel advisors, and consortia
Actively grow Entertainment industry business, including studios, production companies, agencies, and talent-related travel
Design and deliver tailored experiences for luxury and entertainment clients
Host and coordinate FAM trips, site inspections, and curated client experiences
Elevate key account relationships through innovative sales strategies and proactive engagement
Represent Viceroy Santa Monica at high-level industry events, luxury trade shows, and entertainment-related functions
Maintain deep knowledge of competitive luxury sets and market dynamics
Actively contribute to hotel-wide strategy discussions, forecasting, and long-term planning
Own weekly and monthly reporting for Business Travel, Luxury Leisure, and Entertainment segments
Participate in revenue strategy sessions and sales leadership meetings
Collaborate cross-functionally to ensure flawless guest experiences for high-profile clientele