Senior Business Systems Analyst - Information Technology

Pima County•Tucson, AZ

1d•Hybrid

About The Position

Pima County Information Technology Department (ITD) is seeking a Senior Business Systems Analyst (BSA II) to be a member of our Customer Service Delivery Model and join a team of BSAs supporting various Pima County departments. This role involves close cooperation and coordination across the entire IT Department, with particular focus working with technical and non-technical resources in the analysis of processes, communication across ITD and to non-technical users and leadership in the implementation of processes or applications. The successful candidate will be: Self-motivated Thorough, with attention to detail Enthusiastic Always learning Able to work effectively with technical specialists, business specialists, and customers. ITD offers an opportunity to utilize your skills, grow new ones, work in a team environment and advance your career. You bring energy, enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County government. This position is onsite with the possibility of working remote part-time or taking advantage of a 9-80 work schedule after 6 months of initial probation. In applying for this position, pay particular attention to the preferred qualifications that follow. Be specific in communicating how you meet those preferred qualifications. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

Four (4) years of experience in business process analysis or computer hardware, software or database development, maintenance, or testing. (Relevant professional level experience and/or education from an accredited college or university may be substituted.)
OR: One (1) year of experience in a Pima County Business Systems Analyst I or related classification as determined by the department head at the time of recruitment.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Valid driver license is required at time of application.
Valid AZ driver license is required at time of appointment.

Nice To Haves

Experience with IT applications supporting and administering various business system applications.
Experience gathering and documenting requirements.
Experience in analysis of current business processes, development and documentation of new business processes, gaining acceptance of the new or modified business process, and implementing revised and new business processes.
Experience working in an environment with multiple customers, both internal and external to their organization, who have a wide range of complex business requirements in an IT context.

Responsibilities

Engages with multiple Pima County departments or elected officials Subject Matter Experts (SMEs) to gain understanding of how the entities operate to deliver on its mission
Researches and documents the technical tools (hardware and software) that enable business operations for multiple departments and/or elected officials
Identifies and documents areas of operational improvement that can be gained via changes in technology
Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations
Coordinates requirements definition and business case for change with multiple departments and/or elected officials SMEs
Provides status updates to leadership in oral and written form
Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials
Effectively negotiates for viable solutions to technical, process and priority conflict resolution
Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments.

Benefits

Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume