Principal Business Systems Analyst - Information Technology

Pima County • Tucson, AZ

12h • Onsite

About The Position

The Pima County Information Technology Department (ITD) is seeking a self-motivated, thorough, disciplined, perceptive individual, highly qualified and experienced business analyst to serve in the role of Principal Business Systems Analyst for the County classified title of Business Systems Analyst III. The successful candidate will be very experienced in translating business needs into system requirements for development or Commercial Off the Shelf Packages by ITD professionals. The position requires proficiency in defining the needs to be met in a form that the business subject matter experts and developers alike can understand and agree. The role also calls for high level proficiency in outlining functional testing that will validate the resulting software products meet the business objective. The Principal establishes the working methodologies to be used by more junior Business Systems Analysts and may supervise them. This role offers a large degree of autonomy for the professional to create and define processes to be used by an emerging team of analysts, working within a framework that has been developed in similar areas of Pima County ITD. The role involves coordinating with a team of IT professionals in service of Pima County Sheriff's Department and indirectly, other law enforcement agencies throughout Pima County. This person will have experience in understanding business needs in an IT context, bridging different corporate cultures, diplomacy, and negotiations in a complex customer environment. Pima County has a mix of enterprise applications, Commercial-Off-The-Shelf software packages, and in-house developed software, which this person will be working with a team to implement, administer, and advance on behalf of constituent internal department customers and other law enforcement agencies at work in Pima County. Pima County ITD offers an opportunity to utilize one's skills, grow new ones, work in a team environment, and advance one's career. The successful candidate brings energy, enthusiasm, professionalism, and a desire to get better every day, as well as to make a difference in the community by supporting the mission of Pima County government. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

• Eight (8) years of experience in business process analysis or computer hardware, software or database development, maintenance or testing. (Relevant education from an accredited college or university may be substituted.)
• OR: Three (3) years of experience in a Pima County Business Systems Analyst II or related classification as determined by the department head at the time of recruitment.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.
• Employees must attain and maintain access certification for all relevant departmental databases required of assigned position.

Nice To Haves

• Experience in requirements definition within a work management tool (e.g. Azure DevOps, TFS, GIT, Jira, ReQtest, Visure).
• Experience in analysis of current business processes, development, and documentation of new business processes, gaining acceptance of the new or modified business process by the customer.
• Experience eliciting requirements from subject matter experts.
• Experience teaching/training junior members in requirements documentation and management.
• Experience prioritizing and managing user expectations related to projects.

Responsibilities

• Leads complex projects developing and implementing solutions to process and systems-related issues affecting multiple departments and cross-functional platforms
• Evaluates the business objectives of multiple departments to determine business process and cross-functional system solutions for complex projects
• Oversees the creation of complex process models that include flow charts, user interface mockups, prototypes, database definitions and test acceptance conditions to ensure a clear understanding of business needs and project objectives across affected departments
• Develops and delivers clear and concise oral and written communications and technical documentation related to business processes and solutions for stakeholders, department managers, county management or elected officials
• Develops business case and cost/benefit analysis for proposed solutions affecting multiple user departments
• Works with technical team leadership and department heads to determine priorities among departments, scope of projects and deadlines, monitors and reports on project progress to department and elected officials
• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions for multiple departments and/or elected officials
• Effectively negotiates for viable solutions to technical, process and priority conflict resolution
• May supervise staff and lead project teams

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
• In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed