Senior Business Systems Analyst - Pharmacy Mobile App

Publix Super Markets•Lakeland, FL

1d•Hybrid

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states. Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership. Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs - build the future of technology for Publix. As a Senior Business Systems Analyst on the Pharmacy Mobile App team, you will become a subject matter expert on the functionality offered to customers through our pharmacy mobile apps. You will develop an expert level understanding of our pharmacy mobile apps and how customers use them, understand the impact of digital customer behavior on retail operations, work with stakeholders to define requirements, translate business requirements to system requirements, organize and drive work across development and QA teams, be responsible for the overall readiness and execution of the team’s implementations, communicate the status of efforts and changes, and define and measure results using modern analytics platforms.

Requirements

Bachelor’s degree in technical discipline like Computer Science or equivalent work experience
5+ years’ experience analyzing business contexts in a large environment
5+ years’ experience translating business requirements to technical requirements
3+ years’ experience using databases (any SQL-compliant variety) to query information as part of systems analysis
Experience with driving compliance with Americans with Disabilities Act (ADA) on mobile applications
Experience in the pharmacy or healthcare business
Demonstrated results driving large projects or leading large change efforts
Experience using Adobe Customer Journey analytics
Experience working with mobile apps on iOS or Android platforms
Familiarity with tools such as Azure DevOps/Jira, Firebase, Figma and Splunk
Experience understanding mobile app lifecycle, API integration, and regulated data handling

Responsibilities

Understanding end-to-end customer journey using Publix Pharmacy mobile apps, and its impact upon retail operations and customer expectations.
Capturing and articulating clear and concise requirements that consider the totality of a complex pharmacy ecosystem.
Overall planning of large and complex changes in a large enterprise with millions of customers.
Own the team’s overall readiness and execution of implementation and change making.
Own the requirements for all changes, working with development and QA team members to obtain the desired result.
Working with development, QA, and contract team members to track and resolve ADA compliance matters.
Understanding the Publix systems development lifecycle, as well as executing and ensuring team compliance with the same.
Defining and managing API and integration flows between mobile, middleware and backend.
Collaborating with mobile engineers, QA, UX, and other stakeholders to drive delivery and resolve issues.
Gathering, documenting, and refining business and functional requirements for mobile features.
Performing gap analysis to identify enhancements, dependencies, and risks in system or process changes.
Managing the product backlog and ensuring requirements are well defined, testable, and aligned with business priorities.