Senior Business Solutions Analyst

Inizio Engage • Yardley, PA

4d

About The Position

Inizio Engage is seeking an experienced Senior Business Solutions Analyst to support the design, optimization, and delivery of technology solutions that enable best-in-class patient access and HUB services. In this role, you will partner with business teams, product/Project management, digital project leadership, development, validation, and operations to translate patient journey workflows into efficient, compliant, and scalable systems. You will play a critical part in improving time-to-therapy, enhancing case management workflows, and ensuring a seamless experience for patients, providers, and internal teams. What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025)

Requirements

• 5+ years Business Analyst experience, including 3+ years in HUB services, patient access, or pharmaceutical support programs.
• Experience working with Salesforce (preferably Health Cloud) and Microsoft Azure DevOps.
• Strong understanding of Agile methodologies.
• Ability to document business processes, workflows, data mappings, and requirements.
• Excellent analytical, communication, and problem-solving skills.
• Understanding of patient privacy regulations (HIPAA, GDPR, PHIPA).

Nice To Haves

• Experience with reporting / analytics tools (e.g., Tableau, Power BI).
• CRM integration experience within patient services environments.
• Familiarity with validated system environments (21 CFR Part 11) or GxP documentation.
• Call center or CSO operational knowledge.

Responsibilities

• Translate business needs and patient access workflows into clear user stories and acceptance criteria.
• Gather and document requirements for key HUB activities such as enrollment, benefits verification, prior authorization, appeals, case management, financial assistance, and specialty pharmacy coordination.
• Create workflow diagrams, process maps, and data flow documentation to guide system design.
• Serve as a liaison between Business Stakeholders, Digital PMO, Product Management, Development, and Validation teams.
• Work extensively in Azure DevOps for backlog management, sprint planning, and requirement traceability.
• Provide functional expertise in Salesforce, especially Salesforce Health Cloud, to support patient services workflows.
• Contribute to integration planning with HUB ecosystem partners (eBV/ePA vendors, specialty pharmacies, copay vendors, EHR/EMR systems).
• Ensure all processes and documentation align with HIPAA, GDPR, PHIPA, and related privacy/security requirements.
• Collaborate with Validation to support UAT, system documentation, and regulatory compliance.
• Assist in defining KPIs such as PA turnaround time, time-to-therapy, and case progression metrics.
• Partner with reporting teams to ensure data alignment and operational visibility.

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed