Business Solutions Analyst

Capio Group • Sacramento, CA

1d • $120,000 - $125,000 • Remote

About The Position

Capio Group is looking for an experienced Business Solutions Analyst to be a part of a team to provide Organizational Change Management (OCM) services, consultation, and support for a client Case Management project. The OCM services will help facilitate the successful implementation of the new case management system to support the business operations. The Project will require engagement with internal and external stakeholders, including client staff, other entities, and external providers depending on the needs. The change management services will include a roadmap for managing change:
Baseline Assessment
Messaging and Communication
Implementation
Measuring Success
The Business Solutions Analyst will be responsible for tasks including but not limited to:
1. Change Management Planning and Assessment: Document project goals, and objectives; then, conduct an assessment of the current state of the program, conduct a gap analysis of the ‘as-is’ compared to the ‘to-be’ state; develop a plan to bridge the as-is state to the to-be state; and develop a methodology and measures to evaluate the progress and effectiveness of the change initiative.
OCM Project Schedule: Develop and deliver an overall project schedule which addresses all OCM activities, tasks, and deliverables.
Change Initiative Gap Analysis: Develop and deliver a Change Gap Analysis document that includes baseline assessment of the program state for the Project, including program readiness for the program change (the ‘as-is’ state), the desired ‘to-be’ state based on meetings with the client Project Team on the desired goals, and objectives, and the recommended approach and actions required to effect the needed change.
Change Initiative Assessment: Develop and deliver a methodology and measures to monitor and assess the progress and effectiveness of the change initiative.
Change Management Plan: Develop and deliver a Change Management Action/Communication Plan for the change initiative to include, but not limited to, the needed change actions, milestones, timelines, and success criteria.
2. Change Management Implementation and Delivery: Will work collaboratively with the client Project Team to implement the components of the change initiative.
Change Management Tasks:
Establishing branding and core messaging for the change initiative.
Development and implementation of a strategy to roll out the change to affected stakeholders.
Development and implementation of strategies to address stakeholder questions and concerns regarding the change initiative.
Identification and selection of tools and methods for ongoing communication to client managers and staff and affected stakeholders for project status and progress.
Change Management Kick-Off Meetings: Facilitate a kickoff meeting with the client Project Team and affected stakeholders for the change initiative that includes but is not limited to the purpose of the initiative, their role in the initiative, and methods to provide feedback and input.
Change Management Communication: In collaboration with the client Project Team, and if applicable the Communications Team, develop a plan and execute said plan to provide regular updates to client managers and staff and affected stakeholders on the status and progress of the change initiative and key milestones and events related to the project.
Initiative Check-In Meetings: Convene regular check-ins with the client Project Manager, and other identified managers and staff on the status of the change initiative as frequently as needed but no less than monthly.
Stakeholder Status Updates and Feedback Meetings: Convene regular meetings with stakeholders affected by the change initiative to provide a review of the project, timeline, status updates, key milestones, changes, and project events, and to get stakeholder feedback on project needs and concerns as frequently as needed but no less than quarterly.
Change Management Initiative Success: Utilize agreed upon metrics to measure the success of the change initiative and determine what, if any, corrective actions are required and lead corrective action activities to achieve success.
3. Change Management Evaluation and Closure:
Change Management Evaluation Meeting: Convene and facilitate meeting(s) with the client Project Team and identified project stakeholders to discuss initiative accomplishments and lessons learned, roles and expectations of affected stakeholders, expected impacts to their business processes going forward, and any recommendations for continued change management efforts going forward. This information shall be documented and provided to the client in a Change Management Closure Report for the project.
Change Management Closure Report: Develop and deliver a report for the change initiative. The report shall use the performance metrics agreed upon at the inception of the change initiative to measure its effectiveness. The report shall provide an overall evaluation of initiative success and include recommendations for improvement for any similar efforts in the future. The report shall include, at minimum, the following information:
Initiative successes (what went well)
Challenges/issues during the initiatives
Feedback from affected stakeholders, Project Team members, and other stakeholders involved with the initiative.
Recommendations for continued change management efforts.
Change Management Closure Meeting: Meet with client
Project Team and identified project stakeholders to present the final Change Management Closure Report.
4. ​​​​Documentation: All OCM documentation, templates, forms, etc. that are a result of this agreement, and associated deliverables must be flexible and reusable by the client for future projects and initiatives. Documentation must include not limited to
“As-Is” documentation
Engagement of finding(s), conclusion(s), and recommendation(s)
Glossary
5. Policies and Standards: Must strictly adhere to all client policies and software standards. Additionally agree and adhere to administrative processes supporting action items, issue tracking, risk management, version control, and tracking document changes.

Requirements

• Within the last ten (10) years, must have at least five (5) years of experience applying analytical processes on IT projects.
• Within the last ten (10) years, at least three (3) years of applying analytical processes on IT Projects experience must have been in business systems analysis and design.
• Must possess a Bachelor’s Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request.
• Within the last ten (10) years, must have three (3) years of working knowledge and experience applying Organizational Change Management methodologies to an enterprise-wide IT project.
• Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role.

Nice To Haves

• Within the last five (5) years, a minimum of three (3) years of working knowledge and experience with implementation and deployment of a new software system within the Health and Human Services field.
• Possess a current Organizational Change Management Certification. A copy of the certificate must be provided upon request. May not be substituted with additional experience.

Responsibilities

• Change Management Planning and Assessment
• OCM Project Schedule
• Change Initiative Gap Analysis
• Change Initiative Assessment
• Change Management Plan
• Change Management Implementation and Delivery
• Change Management Tasks
• Change Management Kick-Off Meetings
• Change Management Communication
• Initiative Check-In Meetings
• Stakeholder Status Updates and Feedback Meetings
• Change Management Initiative Success
• Change Management Evaluation and Closure
• Change Management Evaluation Meeting
• Change Management Closure Report
• Change Management Closure Meeting
• Documentation
• Policies and Standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level