Senior Business Relationship Support Specialist
About The Position
Wells Fargo is seeking a Senior Business Relationship Support Specialist in Global Treasury Management as part of Enterprise Functions to support the Banks Service team. In this role, you will: Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts Assist with components of audit or compliance reviews and exams Maintain policy manuals and Business Continuity Plan documentation Handle complex customer issues including escalation and resolution Solve issues with various operations centers, internal bank departments and outside vendors Identify prospective opportunities to market and oversee non credit products to new or existing customers Prepare presentations, materials and serve as a subject matter expert for the department Provide new hire and ongoing systems, processes, policies and procedures training Train and mentor less experienced Relationship Associates Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures Make decisions on complex customer issues and problems Partner with customer service manager to resolve issues and provide status updates on implementations Collaborate with executives, management, relationship managers and other internal partners or business lines Mentor to less experience individuals and may assist with their development
Requirements
- 4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work on-site at approved location at least three days a week
- Ability to work schedule Monday - Friday 9:00 AM - 6:00 PM local standard time
Nice To Haves
- Correspondent Banking experience
- Treasury Management Payments Product experience
- International SWIFT payments experience
- Bilingual - Spanish and English fluency
- Customer service experience with the ability to balance needs of clients and stakeholders
- Excellent verbal, written, and interpersonal communication skills
- Ability to execute in a fast paced, high demand environment while balancing multiple priorities
Responsibilities
- Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
- Assist with components of audit or compliance reviews and exams
- Maintain policy manuals and Business Continuity Plan documentation
- Handle complex customer issues including escalation and resolution
- Solve issues with various operations centers, internal bank departments and outside vendors
- Identify prospective opportunities to market and oversee non credit products to new or existing customers
- Prepare presentations, materials and serve as a subject matter expert for the department
- Provide new hire and ongoing systems, processes, policies and procedures training
- Train and mentor less experienced Relationship Associates
- Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures
- Make decisions on complex customer issues and problems
- Partner with customer service manager to resolve issues and provide status updates on implementations
- Collaborate with executives, management, relationship managers and other internal partners or business lines
- Mentor to less experience individuals and may assist with their development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
