Senior Business Relationship Support Specialist (#002016)

Wells Fargo•Miami, FL

2d•Hybrid

About The Position

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers. Wells Fargo Bank N.A. seeks a Senior Business Relationship Support Specialist in Miami, FL. Job Role and Responsibility: Support complex or large portfolio of customers and share leadership role with relationship managers and service experience managers in managing a portfolio of accounts. Assist with components of audit or compliance reviews and exams as required. Maintain policy manuals and Business Continuity Plan documentation. Handle complex customer issues including escalation and resolution. Solve issues with various operations centers, internal bank departments and outside vendors. Prepare presentations, materials and serve as a subject matter expert for the department. Provide new hire and ongoing systems, processes, policies and procedures training. Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures. Make decisions on complex customer issues and problems. Partner with service experience manager to resolve issues and provide status updates on implementations. Collaborate with executives, management, relationship managers and other internal partners or business lines. Telecommuting is permitted up to 2 days a week. Position must appear in person to the location listed as the work address. Travel required: None.

Requirements

Four (4) years of experience in the job offered or in a related financial services position involving correspondent banking at the enterprise level.
Four years' experience with Correspondent Banking
Experience with International Information System (IIS) or Navigator
Experience with Hogan, or Matera and DIB
Experience with Cyber Inquiry or ACCESS
Experience with Swift messaging
Experience with Service View or CCX (Client Experience)
Experience with Swift GPI Tracker
Experience with Intellitracs or PEGA system
Expertise with the Brazilian bank market, including Brazilian banking systems, regulations, and financial products
Expertise with the Argentina bank market, including Argentinian banking systems, regulations, and financial products

Responsibilities

Support complex or large portfolio of customers and share leadership role with relationship managers and service experience managers in managing a portfolio of accounts.
Assist with components of audit or compliance reviews and exams as required.
Maintain policy manuals and Business Continuity Plan documentation.
Handle complex customer issues including escalation and resolution.
Solve issues with various operations centers, internal bank departments and outside vendors.
Prepare presentations, materials and serve as a subject matter expert for the department.
Provide new hire and ongoing systems, processes, policies and procedures training.
Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures.
Make decisions on complex customer issues and problems.
Partner with service experience manager to resolve issues and provide status updates on implementations.
Collaborate with executives, management, relationship managers and other internal partners or business lines.