Senior Business Programs & Operations Manager

Workiva Inc.

2d•$149,000 - $238,000

About The Position

The Senior Business Program & Operations Manager is a key partner to Growth and Platform Solutions, accountable for driving complex, cross-functional initiatives critical to Workiva's growth and innovation. The role blends strong business acumen and operational discipline to translate strategy into clear, predictable execution. You will partner with GTM leaders to define problems and align stakeholders to drive operational programs for elevated commercial outcomes. Success in this role requires experienced strategic judgment and an anticipatory instinct that help you influence stakeholders, build alignment, and structure work for high-velocity, GTM-driven innovation in the SaaS industry. What You’ll Do Strong Business Acumen & Influence: Quickly acquire a deep understanding of Workiva's business model, product portfolio, and financial drivers to ensure transformation efforts are commercially sound and strategically aligned. Demonstrate the initiative to start projects with minimal information and drive them to business-impacting outcomes. Establish strong, consultative internal and external partnerships, influencing through earned trust, expertise, and clarity to build consensus and collaboration. Partner with leaders across Growth and Platform Solutions to clarify problems, define desired outcomes, and build aligned execution plans Execution Accountability and Cross-Solution Collaboration: Own and drive high-priority, cross-functional initiatives at an aggressive pace, ensuring clear scope and ownership, and managing complex transformation across multiple Solutions and GTM teams for effective organizational landing Adaptive Leadership & Operational Rigor: Apply an adaptive approach (orchestrator, facilitator, problem solver, change lead) to guide teams, remove obstacles, and ensure successful outcomes, while maintaining project rigor by proactively monitoring progress, resolving conflicts, and facilitating key stakeholder decisions GTM and Change Enablement: Strengthen the pace and alignment of execution across Sales, Marketing, Customer Success, and other functions by applying practical SaaS revenue engine expertise to inform scalable, growth-focused operating models and support their continued evolution

Requirements

6+ years of professional experience across GTM
Bachelor’s degree or equivalent combination of education and relevant experience

Nice To Haves

Consultative Business Acumen & Strategic Problem Solving: Experience delivering results in a highly consultative capacity, quickly comprehending complex SaaS business models, GTM processes, and financial data. Effective negotiator and creative problem solver who builds consensus and influences outcomes with executive and cross-functional stakeholder
Organizational Change & Executive Communication: Proven skills in managing organizational change and transformational initiatives, including the active adoption of AI and Generative tools. Superior, executive-level written and verbal communication skills to rapidly distill complex information into clear, professional content
Pace, Proficiency & Adaptability: Proven drive to manage a high-pressure, cross-functional portfolio, maintaining an aggressive pace and deep expertise in formal program and project methodologies. Must be adaptable to shifting priorities and proactively drive changes in scope and requirements
Extensive experience in GTM functions and an orchestration-type or business consulting type role, preferred
MBA or Master’s degree in a related field, preferred

Responsibilities

Quickly acquire a deep understanding of Workiva's business model, product portfolio, and financial drivers to ensure transformation efforts are commercially sound and strategically aligned.
Demonstrate the initiative to start projects with minimal information and drive them to business-impacting outcomes.
Establish strong, consultative internal and external partnerships, influencing through earned trust, expertise, and clarity to build consensus and collaboration.
Partner with leaders across Growth and Platform Solutions to clarify problems, define desired outcomes, and build aligned execution plans
Own and drive high-priority, cross-functional initiatives at an aggressive pace, ensuring clear scope and ownership, and managing complex transformation across multiple Solutions and GTM teams for effective organizational landing
Apply an adaptive approach (orchestrator, facilitator, problem solver, change lead) to guide teams, remove obstacles, and ensure successful outcomes, while maintaining project rigor by proactively monitoring progress, resolving conflicts, and facilitating key stakeholder decisions
Strengthen the pace and alignment of execution across Sales, Marketing, Customer Success, and other functions by applying practical SaaS revenue engine expertise to inform scalable, growth-focused operating models and support their continued evolution