Senior Business Operations Manager

Vouch Insurance•San Francisco, CA

15d

About The Position

Vouch is entering a phase where the hardest problems are no longer about effort, but about choosing the right bets and executing them well. The Senior Business Operations Manager will serve as a trusted business partner to senior leaders, helping identify, frame, and solve the company’s most important operational and growth challenges. Reporting to the CRO and working closely with leaders across Brokerage, Sales, Placements, Finance, Product, and Operations, this role sits at the intersection of strategy and execution. You will help leaders turn ambiguity into clarity, insights into decisions, and decisions into measurable outcomes. You will be responsible for driving execution across the entire portfolio of business initiatives, as well as personally managing a few initiatives that are cross-functionally complex. This is a modern BizOps role: equal parts thought partner, analyst, and execution owner.

Requirements

4+ years in Business Operations, Strategy, Consulting, or equivalent roles
Proven experience working with senior leaders on ambiguous, high-stakes business problems
Track record of owning analyses and driving initiatives to meaningful outcomes
Experience partnering closely with Finance on planning, modeling, and forecasting
Strong problem-framing and analytical skills; comfortable turning ambiguity into structure
Able to balance strategic thinking with practical execution
Comfortable influencing decisions without formal authority
Bias toward clarity, rigor, and follow-through
Clear, structured communicator with executives and cross-functional partners
Trusted partner who builds credibility through insight and reliability
Able to synthesize diverse inputs into simple, actionable recommendations

Nice To Haves

Familiarity with brokerage, insurance, or regulated operational environments is a plus

Responsibilities

Problem Framing & Opportunity Analysis
Partner with senior business leaders to identify, frame, and prioritize high-impact opportunities and operational problems
Structure ambiguous questions into clear problem statements, hypotheses, and analytical plans
Prepare clear, compelling materials for leadership discussion and recommendation forums, grounded in data and operational reality
Strategic & Operational Analysis
Support scenario modeling and operational planning in close partnership with Finance
Pressure-test assumptions and surface tradeoffs to support high-quality decision making
Perform ad-hoc analysis to validate projects and assumptions
Decision Support & Leadership Enablement
Help business leaders translate insights into clear decisions, including recommended paths forward
Act as a neutral, trusted advisor who can synthesize perspectives across Brokerage, Sales, Placement, Ops, and Product
Support planning, prioritization, and investment discussions with rigorous execution insight through an analytical lens
Special Projects & Initiative Ownership
Lead high-priority initiatives from concept through execution, either as:
A senior individual contributor owning delivery, or
A cross-functional project lead coordinating teams without formal authority
Drive initiatives across:
Operating model changes
New product and segment expansion
Cross-functional process changes
Cross-Functional Program Management
Coordinate work across multiple teams and roadmaps to reduce coordination overhead
Establish clear goals, milestones, owners, and success metrics for initiatives
Track progress, surface risks and dependencies, and course-correct as needed
Impact Tracking & Learning
Define KPIs to measure the impact of decisions and initiatives
Partner with Finance to connect outcomes to forecasts, models, and productivity assumptions
Capture learnings and feed them back into future planning and decision cycles

Benefits

Competitive compensation and equity packages
Health, dental, and vision insurance
Parental leave
Flexible vacation time
Wellness allowance
Technology allowance
Company-sponsored personal and professional development
L&D: Partnerships with Ethena and monthly Lunch & Learns
Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.