Senior Business Program Manager - Learning and Development

Microsoft•Redmond, WA

About The Position

Engineering Operations (EngOps) ensures the Microsoft Cloud is reliable, secure, and ready, operating as an integrated, continuously learning organization. EngOps uses a closed operational loop where incidents, risks, telemetry, and customer signals drive improvements in code, platform, and standards, which are then verified and scaled across Azure and Microsoft Clouds. The team designs solutions to prevent issues, embeds AI-powered automation, and converts signals into actions for measurable customer impact, fostering a culture of empowerment, inclusion, and growth mindset. This role seeks a Senior Business Program Manager for Learning and Development to deliver high-impact learning and listening programs and analysis for the EngOps organization. Operating in a fast-paced, global environment, this position is crucial for building capability and curating employee and organizational health signals to maintain EngOps' operational excellence as the business and industry evolve. Reporting to the Chief of Staff for EngOps, the role involves close partnership with the EngOps chief of staff, Business Management & Operations (BMO) team, EngOps leadership, and cross-functional stakeholders. The goal is to drive high-impact Learning & Development and establish a robust listening system where leaders continuously listen, learn, and act on employee feedback. Key responsibilities include enabling AI-centered learning and technical skilling through clear, repeatable rhythms to help employees build in-demand capabilities, and leading ELS/Signals analysis to synthesize inputs into actionable guidance that scales across teams, regions, and communities. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of inclusion through values of respect, integrity, and accountability.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

Drive EngOps Learning & Development as a scalable operating model that builds capability, increases productivity, and accelerates AI workflow transformation.
Run core learning rhythms (Focus Days, quarterly Focus Week, onboarding/NEO, role‑aligned learning paths, and manager enablement) with clear objectives, stakeholder alignment, and measurable outcomes.
Enable AI‑centered learning through regular, repeatable rhythms (protected time, live events, and discipline‑specific paths) so employees continuously build in‑demand capabilities.
Design and deliver onboarding experiences and learning that builds connection, context (mission, pillars, operating model, and cross‑team partnerships) and increases new hire productivity and accelerate AI workflow transformation.
Formalize and run EngOps Management Excellence Community; partner with exec sponsors, HR, and EngOps leaders to deliver programming that strengthens manager connection, consistency, and readiness for change.
Translate employee and stakeholder feedback and program insights into an annual L&D strategy with supporting delivery mechanisms and reusable assets (e.g., playbooks and templates).
Operate a robust listening system where leaders continuously listen, learn, and act on employee feedback.
Lead global ELS/Signals analysis for EngOps, translating signals into clear insights, priorities, and recommended actions.
Synthesize input from exec sponsors, HR partners, EngOps leaders, and communities; tailor guidance so it scales across teams, regions, and local contexts.
Deliver executive‑ready readouts, narratives, and talking points (e.g., LT/XLT, town halls) that connect listening insights to specific leader actions.
Establish closed‑loop mechanisms to track actions, measure progress, and continuously improve culture and engagement outcomes.
Partner with the EngOps Chief of Staff, BMO/community teams, and the EngOps admin organization to align priorities, unblock execution, and land learning and listening outcomes.
Champion learning communities at the org and company level by helping leaders set connection rhythms, share best practices, and drive continuous improvement; advocate for platforms such as CareerHub and Copilot to accelerate learning and adoption.
Build and run the annual operating plan for learning and listening (calendar, comms plan, stakeholder reviews, and decision points) to ensure predictable delivery and strong change management.
Provide stewardship for required training compliance by monitoring completion, partnering with HR/compliance stakeholders, escalating risks, and driving remediation plans.
Run end‑to‑end operations (program plans, logistics, content readiness, communications, and measurement) for core program moments (e.g., Focus Days, quarterly Focus Week, onboarding/NEO), and continuously improve based on engagement and feedback.
Own operational setup and reporting in the Eventify platform for learning and listening moments (event creation, registrations, communications, attendance, and post‑event insights) to improve participant experience and measurement.
Define success metrics and dashboards for learning and listening (reach, engagement, adoption, and impact); identify trends and drive operational improvements across mechanisms.