Senior Business Process Consultant

CDK Global•McLean, VA

2d•Remote

About The Position

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities Position Summary The Senior Business Process Consultant is a highly experienced, client-facing consulting professional responsible for managing complex dealership engagements, driving measurable business performance improvements, and serving as a trusted advisor to dealership leadership. This role builds upon the Business Process Consultant foundation and adds responsibility for: Managing a portfolio of contracted clients, Delivering strategic, KPI-driven consulting outcomes, Influencing executive stakeholders, Mentoring and developing other consultants, Driving expansion and long-term value with clients. The Senior Consultant partners with dealership leadership and operational teams across Sales, F&I, Accounting, Parts, Service, and Warranty to assess, optimize, and institutionalize best-practice business processes using CDK applications and industry best practices. This role requires deep dealership operational knowledge, strong business acumen, and the ability to translate data into actionable strategies that improve profitability, efficiency, compliance, and customer experience.

Requirements

Minimum 7 years’ experience in retail automotive operations, including at least 3 years in management roles.
Minimum 2 years’ experience as a Business Process Consultant or equivalent consulting role.
Demonstrated success delivering measurable operational and financial improvements.
Strong facilitation, analytical, coaching, and executive communication skills.
Ability to influence at all organizational levels.
Strong understanding of dealership KPIs, financial drivers, and operational controls.
Experience in managing client expectations
High sense of urgency. Handles high-stress interactions and situations and is able to de-escalate appropriately using empathy
Strong communication skills with peers as well as clients, both oral as well as written.
Strong internal drive and initiative to grow self and team members.
Take ownership for clients and oversee resolution
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Proficiency with MS Office products.
Ability to work independently in a fast-paced environment.
Ability to transition working remotely with clients.
Willingness to travel up to 90% (or per current delivery model).
Must have a valid driver's license and eligible to rent a car
Valid Passport for North American, Canada and Caribbean travel

Nice To Haves

Prior consulting or performance improvement experience.
Experience across multiple dealership departments.
Familiarity with OEM programs, warranty processes, and compliance frameworks.
Bachelor’s degree in business, Accounting, Operations, or Automotive Management.
Experience with digital workflows, automation, or analytics platforms.
Success Indicators Measurable improvement in dealership KPIs and financial outcomes.
Strong NPS and client satisfaction scores.
Increased adoption and effective utilization of CDK tools.
Expansion, renewals, and long-term client retention.
Development and readiness of junior consultants.

Responsibilities

Own and manage a portfolio of consulting clients, ensuring delivery aligns with contracted cadence, scope, and outcomes.
Lead complex virtual and on-site consulting engagements with dealership executive leadership and department managers.
Facilitate at least one formal executive review per engagement cycle with dealership leadership.
Diagnose operational, financial, and system utilization gaps across Sales, F&I, Accounting, Parts, Service, and Warranty.
Develop and execute tailored improvement roadmaps aligned to dealership objectives and CDK best practices.
Monitor, analyze, and publish KPIs demonstrating business impact and progress.
Serve as a trusted advisor and escalation point for dealership leadership System & Process Optimization Advice on best practices that drive:
Operational efficiency
Profitability and margin expansion
Productivity and throughput
Compliance and audit readiness
Customer satisfaction and retention
Evaluate dealership process maturity and CDK product utilization; guide clients toward higher levels of adoption and performance.
Apply financial, operational, and performance data to drive measurable results.
Optimize use of CDK solutions across: 1) Sales & F&I (desking, digital retail, CRM, compliance) 2) Accounting (financials, reconciliation, controls, close processes) 3) Parts & Service (inventory, pricing, dispatch, productivity, warranty)
Map end-to-end workflows and identify automation and standardization opportunities.
Ensure processes are efficient, compliant, scalable, and auditable.
Client Advocacy & Growth Act as a client advocate within CDK, coordinating with Product, Support, Sales, and Consulting leadership as needed.
Identify expansion opportunities and collaborate with Sales and Consulting leaders to grow accounts.
Support renewals, upselling, and long-term client success.
Leadership & Mentorship Train, coach, and mentor Business Process Consultants.
Share best practices, tools, and lessons learned across the consulting organization.
Support onboarding and skill development of newer consultants.
Provide feedback and guidance to consulting management on program effectiveness and improvement opportunities.
Operational Discipline Maintain accurate documentation, visit summaries, action plans, and follow-ups in designated systems.
Adhere to CDK policies, consulting standards, and delivery frameworks.
Exceed assigned performance, quality, and satisfaction targets.