Senior Business Operations Specialist

o9 Solutions, Inc.•Dallas, TX

About The Position

Transforming the Future of Enterprise Planning At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains. Senior Business Operations Specialist needed by o9 Solutions, Inc. in Dallas, TX to Perform solution delivery, analysis, and interpretation of data to optimize client supply chains through process design, data analytics, solution configuration, and deployment. Set performance metrics, new policies and testing practices. Collect and analyze data to provide decision support information and document to-be processes. Work with onshore and offshore teams to configure solutions and create test-cases to ensure the solutions works per their designs. Participate in process and business requirements sessions with clients and document tobe business process leveraging industry best practices. Work with clients to identify and collect data, such as historical sales, shipment, inventory, logistics, and other operations/supply chain data from sources like databases, Excel sheets and emails. Convert business logic to technical platform design, including knowledge of platform infrastructure. Collaborate with architects and directors to develop clear functional and technical designs document data requirements and build complex datasets. Configure a technical specification document and tool configuration in the o9 platform, as per the design, to solve deep operations/supply chain problems and institute rigorous performance monitoring systems. Utilize mathematical models, predictive methods, statistical techniques, optimization algorithms and simulations to analyze, manipulate, and interpret large enterprise data and provide business insights and data visualization to the client management. Utilize statistical and optimization tools and programming languages to conduct data integration through extraction, transformation, and loading (ETL) and create models to generate time series forecasts and operational plans. Partner with internal Research and Development teams to resolve solution gaps and deploy fixes in the customer environment. Create and execute workflow and data analytics test-cases, document issues, and track progress at resolving issues. Design and implement a testing protocol, with support from junior analysts, with the end goal of automating testing. Collaborate with clients, cross-functional teams, and IT and business stakeholders to ensure successful planning and execution of projects. Plan, develop, and deliver Super User and End User training, for a global user base. Work on SQL Server and MySQL databases. Utilize languages including SQL, MDX, and T-SQL. Implement supply chain planning solutions and work in the supply chain and logistics organization. Lead a team through the full lifecycle of a supply chain. Plan solution implementation through business requirement gathering, solution design and development, UAT/SIT, go-live/cutover, and value realization. Utilize spreadsheets and software, document processing applications, and presentation software, including Microsoft Excel, Google Sheets, Microsoft PowerPoint, Microsoft Word, and Google Docs. Travel required. Minimum Requirements: Requires a Master’s degree, or foreign equivalent degree, in Operations Research, Information Technology, or Information Technology and Management and one (1) year of experience in the job offered, or one (1) year of experience in a related occupation working on SQL Server and MySQL databases; utilizing languages like SQL, MDX, T-SQL or similar; implementing supply chain planning solutions or working in the supply chain and logistics organization; leading a team through the full lifecycle of a supply chain; planning solution implementation through business requirement gathering, solution design and development, UAT/SIT, go-live/cutover, and value realization; utilizing spreadsheets and software, document processing applications, and presentation software, including Microsoft Excel, Google Sheets, Microsoft PowerPoint, Microsoft Word, and Google Docs. Will perform international and domestic travel up to 50% of time for this position. Apply at https://o9solutions.com/careers/ by selecting “Explore all jobs”, entering the requisition number, JR102328, selecting “Search”, opening the requisition, and clicking “Apply”. More about us… At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations. With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value. o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey! We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet. But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. As an individual and in a team, your actions reflect our values. In return, we’ll provide a nurturing environment where you can be a part of something special.

Requirements

Requires a Master’s degree, or foreign equivalent degree, in Operations Research, Information Technology, or Information Technology and Management and one (1) year of experience in the job offered, or one (1) year of experience in a related occupation working on SQL Server and MySQL databases; utilizing languages like SQL, MDX, T-SQL or similar; implementing supply chain planning solutions or working in the supply chain and logistics organization; leading a team through the full lifecycle of a supply chain; planning solution implementation through business requirement gathering, solution design and development, UAT/SIT, go-live/cutover, and value realization; utilizing spreadsheets and software, document processing applications, and presentation software, including Microsoft Excel, Google Sheets, Microsoft PowerPoint, Microsoft Word, and Google Docs.
Will perform international and domestic travel up to 50% of time for this position.

Responsibilities

Perform solution delivery, analysis, and interpretation of data to optimize client supply chains through process design, data analytics, solution configuration, and deployment.
Set performance metrics, new policies and testing practices.
Collect and analyze data to provide decision support information and document to-be processes.
Work with onshore and offshore teams to configure solutions and create test-cases to ensure the solutions works per their designs.
Participate in process and business requirements sessions with clients and document tobe business process leveraging industry best practices.
Work with clients to identify and collect data, such as historical sales, shipment, inventory, logistics, and other operations/supply chain data from sources like databases, Excel sheets and emails.
Convert business logic to technical platform design, including knowledge of platform infrastructure.
Collaborate with architects and directors to develop clear functional and technical designs document data requirements and build complex datasets.
Configure a technical specification document and tool configuration in the o9 platform, as per the design, to solve deep operations/supply chain problems and institute rigorous performance monitoring systems.
Utilize mathematical models, predictive methods, statistical techniques, optimization algorithms and simulations to analyze, manipulate, and interpret large enterprise data and provide business insights and data visualization to the client management.
Utilize statistical and optimization tools and programming languages to conduct data integration through extraction, transformation, and loading (ETL) and create models to generate time series forecasts and operational plans.
Partner with internal Research and Development teams to resolve solution gaps and deploy fixes in the customer environment.
Create and execute workflow and data analytics test-cases, document issues, and track progress at resolving issues.
Design and implement a testing protocol, with support from junior analysts, with the end goal of automating testing.
Collaborate with clients, cross-functional teams, and IT and business stakeholders to ensure successful planning and execution of projects.
Plan, develop, and deliver Super User and End User training, for a global user base.
Work on SQL Server and MySQL databases.
Utilize languages including SQL, MDX, and T-SQL.
Implement supply chain planning solutions and work in the supply chain and logistics organization.
Lead a team through the full lifecycle of a supply chain.
Plan solution implementation through business requirement gathering, solution design and development, UAT/SIT, go-live/cutover, and value realization.
Utilize spreadsheets and software, document processing applications, and presentation software, including Microsoft Excel, Google Sheets, Microsoft PowerPoint, Microsoft Word, and Google Docs.