Senior Business Operations Analyst

Taskrabbit • San Francisco, NY

8d • $105,000 - $140,000 • Hybrid

About The Position

The Senior Business Operations Analyst will lead the end-to-end implementation and optimization of Taskrabbit’s automated enforcement tool, bridging the gap between company policy and technical execution. This role is essential for maintaining marketplace quality and driving revenue growth by spearheading gray market reduction initiatives. You will be responsible for activating policy enforcement mechanisms and providing the analytical rigor necessary to track performance, mitigate leakage, and ensure scalable business operations. Join us in transforming lives, one task at a time.

Requirements

• A BS/MS in economics, mathematics, statistics, or equivalent analytical experience
• 2-4 years using analytics to drive key business decisions across strategy, marketing, operations, and/or finance
• Experience building data visualizations to inform business decisions (e.g., Looker, PowerBI, Tableau, Sigma, etc.)
• Excellent verbal, presentation, and written communication skills
• Experience with SQL and large volumes of data
• Great attention to detail and quality
• Experience translating technical topics to non-technical audiences
• A knack for working with cross-functional partners to reach the right solutions
• An ownership mindset determined to get things done

Nice To Haves

• Experience with Python
• Experience presenting to C-level executives
• Experience gathering, distilling, and providing requirements to technical engineering and data teams
• Proficient in statistical techniques and concepts (regression, power analysis, clustering, etc.)
• Technical understanding of data warehousing/data pipelining solutions
• Experience with a marketplace business model and a global brand
• Love collaborating together with a tight-knit team

Responsibilities

• Lead the technical implementation of policies within the Business Rules Engine (BRE), ensuring that high-level business requirements are accurately translated into automated logic to recommence and maintain consistent policy enforcement.
• Own the analysis and tracking of policy enforcement, developing the frameworks and dashboards necessary to monitor system efficacy and the impact of enforcement on the marketplace.
• Drive direct revenue growth by identifying, analyzing, and reducing off-platform transactions through rigorous data analysis and the design of targeted operational tests.
• Design and execute experimental frameworks to test new marketplace rules, measuring their impact on user behavior and platform health before full-scale rollout.
• Collaborate cross-functionally with Product, Engineering, and Operations teams to ensure the BRE evolves in alignment with product roadmaps and regulatory requirements.
• Operationalize marketplace integrity by mapping complex policy workflows, identifying gaps in enforcement, and implementing creative solutions to automate or optimize key business rules.
• Define and monitor KPIs related to policy compliance and revenue leakage, providing actionable insights to leadership that inform broader business strategy.
• Serve as the primary stakeholder for BRE health, ensuring that business logic remains current and effective, preventing the need for manual resource diversion from other departments.

Benefits

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level