Senior Business Operations Analyst
About The Position
Energy markets are more volatile than ever. Rapid electrification and the rise of AI are driving unprecedented demand for power, while energy costs continue to rise across the globe. For the world’s largest energy buyers, managing energy has never been more complex or more critical. Verse helps these organizations manage complex power portfolios with confidence by unifying energy data, planning, forecasting, and operations in one tool. Our Energy Cost Intelligence platform, Aria, brings together energy, finance, and operations teams with real-time, finance-ready intelligence—replacing spreadsheets and consultants with precision across the entire energy lifecycle. Built by an expert team of energy buyers, data scientists, and engineers, Verse enables faster, smarter energy decisions that reduce risk and lower energy costs. We're looking for a highly analytical, customer-obsessed Senior Business Operations Analyst to help our customers unlock the full value of the Verse platform. The ideal candidate has a consulting background and thrives at the intersection of customer experience, product strategy, and data-driven insights. You’ll be the voice of the customer internally and a trusted advisor externally, ensuring our users succeed, stay engaged, and help shape the future of our product.
Requirements
- 2+ years at a top-tier consulting firm or in a similarly rigorous, analytical, and stakeholder-facing role with a strong track record of problem solving and cross-functional collaboration.
- Customer-first mindset with the ability to listen, empathize, and translate feedback into actionable recommendations.
- Strong communication skills – able to engage technical and non-technical audiences with equal fluency.
- Data-savvy and detail-oriented, comfortable working with analytics teams and distilling insights from data.
- Collaborative and proactive, excited to work across functions in a fast-paced, mission-driven environment.
- Ability to work cross-functionally with product, data science, sales, marketing teams.
- Experience working in renewable energy space
Responsibilities
- Support customer onboarding and day-to-day engagement activities to ensure a positive user experience.
- Lead pilots with potential customers in close collaboration with the Data Science, Engineering, and Product teams
- Assist in gathering and organizing user feedback on goals, workflows, and product pain-points.
- Help prepare and execute one-off data analyses under the guidance of senior team members or the Data Science team.
- Collaborate with the Product team by documenting recurring customer needs for consideration in the product roadmap.
- Help coordinate regular customer check-ins, taking notes and tracking feedback in internal systems.
- Support the analysis of customer feedback to identify common themes or areas for improvement.
- Assist in summarizing customer insights to share with internal teams in a clear and concise manner.
- Work closely with Marketing and Sales to share customer insights, success stories, and use cases.
- Support strategic go-to-market initiatives such as account prioritization, segmentation, and opportunity identification.
- Occasionally assist in high-impact sales efforts by providing context on customer needs and industry trends.
Benefits
- Competitive compensation and equity grant at a high-growth start up
- Comprehensive benefits package including medical, dental and vision insurance, and 401k
- Flexible hours and unlimited PTO
- Diverse and inclusive working environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
