Senior Business Analyst - Workforce Development Software
About The Position
Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. At Career Team, our mission is to empower one person, start one career, and serve one family at a time. We do this through innovative software solutions and high-touch services. Senior Business Analyst — Workforce Development Software Summary: Own discovery and requirements for a workforce development SaaS platform (WIOA case management, labor exchange, services, outcomes, reporting). Translate program and policy needs into build-ready user stories and support delivery through UAT and go-live.
Requirements
- Workforce program domain knowledge (WIOA, one-stop operations, labor exchange).
- PIRL familiarity (data elements, validations, reporting impacts).
- 3+ years as a Business Analyst delivering software (SaaS preferred).
- Strong facilitation and documentation skills; can turn complex processes into testable requirements.
- Experience working cross-functionally with technical teams and external stakeholders.
Responsibilities
- Lead client workshops to document workflows (intake/eligibility, enrollment, services, case notes, exits/follow-up).
- Write clear user stories, acceptance criteria, process maps, and configuration/business rules.
- Partner with Product/Engineering/QA to design solutions, clarify scope, and manage requirements changes.
- Support integrations and data mapping (imports/exports, APIs) and reporting requirements.
- Plan and execute UAT with customers; triage defects and validate fixes.
- Project and grant performance: Build a repeatable financial operating model for complex, compliance-heavy projects, including budget-to-actual comparisons, burn rates, cost allocation, and overall fiscal performance metrics.
- Client-facing deliverables: Partner with our Quality Assurance team to deliver accurate, timely, audit-ready financials that we’re proud to put our name on.
- Finance cadence that builds confidence: Lead monthly close and quarterly reporting activities, creating predictable outcomes with a clear narrative.
- Controls that support momentum: Strengthen controls and compliance while keeping the business moving fast.
- Strategy and Planning: Translate tradeoffs into decisions - forecasting, scenarios, and recommendations that help us pick the right direction together.
- Cross-functional problem-solving: Work hand in hand with the operations and client- facing teams when financial issues arise, before they become escalations.
- Scale the team; build the machine: Help position us for growth and the exciting chapters ahead!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
