Senior Business Analyst - Remote
About The Position
This position is responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to quality initiative implementation, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and customer knowledge to improve business practices. Possesses a high degree of operational knowledge as it relates to customer operations in claims, system administration, expansion business, and member enrollment. The ideal candidate will be a detail-oriented analyst with strong data and SQL skills to support projects, issue resolution, and business insights. The perfect candidate will extract, analyze, and interpret data from multiple systems to inform operational decisions and drive performance improvements. Strong problem-solving, communication, and collaboration skills are essential. The candidate will play a critical role in project management and implementation.
Requirements
- Three years of related experience will be in one of the following areas: Operations, IT, or Reporting
Nice To Haves
- Contact Center experience
- Experience with data visualization tools such as Power BI or Tableau
- Project Management experience is a plus
- Experience working with data, data analysis, and SQL is highly preferred
Responsibilities
- Implementation and support of quality initiatives
- Subject matter expertise related to quality initiative implementation, reporting and analysis
- Liaison between internal/external customers and Information Technology
- Business definition, scope, testing and implementation
- Data extraction, analysis, and interpretation
- Project management and implementation
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
