Senior Business Analyst - Digital Innovation

Cleveland Clinic

6d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Senior Business Analyst, Digital Innovation, you will gather and analyze information to document and publish business and technical requirements. You will support the evaluation of operational and business objectives and contribute to developing strategies that align with organizational goals. A caregiver in this position works remote out of Ohio, Florida, or Nevada, Monday - Friday 8:00am – 5:00pm, with rotating weekend and holiday requirements. A caregiver who excels in this role will: Work with key stakeholders to assess the impact of business process changes to people, systems, and work processes. Analyze operational and system flows and develop and recommend actions for increased productivity and efficiency. Conduct interviews and facilitate meetings during scoping and business case development. Specialize in and use business process modeling, analysis and design tools and business process management automation technologies. Work closely with clinical caregivers and/or business leaders to analyze operational flows and recommend ways to reduce steps through the use of technology to improve efficiency. Assess solutions, current or proposed, for impact on clinical workflows, business processes and overall effect on the patient care process. Provide leadership and mentoring to junior business analysts, if applicable. In some teams, assist in the operational rollout and support of new solutions. Conduct Agile methodologies, writing user stories, and managing scrum ceremonies. Conduct analysis of data to identify opportunities for performance improvement and links performance outcomes to financial and business endeavors. Typically performs business analysis activities using a variety of techniques in initiatives of varying scope. Identifying the current state of processes, eliciting useful and harmful attributes of them, documenting models of the processes, and facilitating stakeholder groups to consensus regarding new business process designs. This person will act in a proactive manner to assist in identifying impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business. Responsibilities will generally be within a well-defined scope within a specific business segment.

Requirements

Bachelor’s degree in business, Information Technology, Management Engineering, Healthcare Operations, or related field.
Five years of experience involving operational analysis, business process analysis, continuous improvement, and resource utilization in an information technology environment.
Strong knowledge of Microsoft products, including spreadsheets and database applications.
Strong analytical, problem solving, and communications skills.
Offset: High School diploma/GED and nine years of progressive healthcare IT experience.
Offset: Associate degree and seven years of progressive healthcare IT experience.
Offset: 10 years of related experience could offset the bachelor’s degree requirement.
Certifications in Lean, Six Sigma, ITIL preferred.
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date.
Complexity of Work: Deals with complex situations holistically without a high degree of supervision.
Decision making style for this person shows a high degree of self-confidence and decisions are made quickly.
Has the ability to see the overall picture and how individual actions fit within it.

Nice To Haves

Healthcare experience with an organization
Experience in SW development environment
Experience working with Epic SW
Professional Scrum Master (PSM I) preferred
Certifications from the International Institute of Business Analysts (IIBA) the Business Relationship Management Institute (BRMI) or Certified Business Analysis Professional (CBAP) preferred

Responsibilities

Work with key stakeholders to assess the impact of business process changes to people, systems, and work processes.
Analyze operational and system flows and develop and recommend actions for increased productivity and efficiency.
Conduct interviews and facilitate meetings during scoping and business case development.
Specialize in and use business process modeling, analysis and design tools and business process management automation technologies.
Work closely with clinical caregivers and/or business leaders to analyze operational flows and recommend ways to reduce steps through the use of technology to improve efficiency.
Assess solutions, current or proposed, for impact on clinical workflows, business processes and overall effect on the patient care process.
Provide leadership and mentoring to junior business analysts, if applicable.
In some teams, assist in the operational rollout and support of new solutions.
Conduct Agile methodologies, writing user stories, and managing scrum ceremonies.
Conduct analysis of data to identify opportunities for performance improvement and links performance outcomes to financial and business endeavors.
Typically performs business analysis activities using a variety of techniques in initiatives of varying scope.
Identifying the current state of processes, eliciting useful and harmful attributes of them, documenting models of the processes, and facilitating stakeholder groups to consensus regarding new business process designs.
This person will act in a proactive manner to assist in identifying impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business.