Senior Billing Manager
About The Position
The Senior Billing Manager is responsible for leading and transforming enterprise-wide billing operations across multiple lines of business, including Depot, Tank Wash, Transportation, and Maintenance, supporting approximately 196 locations. This role operates at both a strategic and operational level, ensuring alignment of billing systems, processes, and financial controls across a complex, multi-entity environment. The position plays a critical role in revenue integrity, process standardization, and scalability, while partnering cross-functionally with Finance, Pricing, Sales, Operations, Accounts Receivable, and IT. This role retains full ownership of core billing operations while driving enterprise leadership, transformation, and organizational design. Location : This is a hybrid position based out of our Tampa, FL corporate headquarters.
Requirements
- Proven ability to lead and scale billing or revenue operations in a complex, multi-entity environment
- Strong background in process improvement, system optimization, and operational transformation
- Demonstrated experience working cross-functionally with Finance, Sales, Operations, and IT
- Experience developing and presenting KPIs and operational insights to executive leadership
- Strong leadership skills with the ability to manage and develop multi-level teams
- Excellent analytical, problem-solving, and communication skills
- Ability to manage multiple priorities in a fast-paced, evolving environment
Nice To Haves
- Experience in Trinium, Depot Software, Entendo, or Great Plains, a plus
- Bachelors degree in Accounting, Finance, Business Management, or related field preferred
Responsibilities
- Oversee month-end billing close across all locations, ensuring accuracy and timeliness
- Manage revenue accrual processes, including sub-ledger reconciliation and supporting documentation
- Review and audit invoices, work orders, and billing outputs to ensure accuracy and compliance
- Serve as escalation point for billing-related issues, ensuring timely resolution and customer satisfaction
- Lead weekly team meetings to monitor progress, identify risks, and resolve issues
- Oversee billing training for new hires, acquisitions, and ongoing staff development
- Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency across all locations
- Provide oversight of end-to-end billing operations across all lines of business
- Ensure consistency, scalability, and alignment of billing processes across systems and locations
- Establish standards and controls to support accurate and timely billing execution
- Drive the strategic direction of the billing function to support company growth and operational scalability
- Evaluate and recommend organizational structure enhancements to align with business complexity and volume
- Lead and develop a multi-level team, establishing clear accountability, performance expectations, and career development
- Ensure revenue accuracy and completeness through strong billing controls and validation processes
- Identify and mitigate risks related to pricing discrepancies, system gaps, and operational inefficiencies
- Partner with internal teams to address root causes of billing errors and prevent recurrence
- Own and develop key performance indicators (KPIs), including Billing Lag and Billing Accuracy
- Analyze performance trends and drivers, providing actionable insights and recommendations
- Present results, root cause analysis, and improvement plans to executive leadership, including CFO and Corporate Controller
- Partner with Pricing, Sales, Operations, Accounts Receivable, Finance, and IT to ensure alignment between upstream processes and billing execution
- Drive accountability across functions to reduce billing issues originating outside of billing
- Support enterprise initiatives related to pricing implementation, customer onboarding, and operational changes
- Lead system alignment and optimization across multiple billing platforms
- Drive automation and reduce reliance on manual workarounds
- Standardize processes across locations to improve efficiency and data integrity
- Support system enhancements and integrations to enable scalable operations
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with generous employer match
- Paid time off
- 10 Paid holidays
- Optional Health savings account & Flexible spending account
- Life insurance
- Parental leave
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
