Senior Billing and Collections Analyst

BearCom•Garland, TX

About The Position

The Senior Billing & Collections Analyst is responsible for managing the full lifecycle of billing and accounts receivable processes, ensuring accurate invoicing, timely collections, and effective resolution of discrepancies. This role partners cross-functionally with finance, sales, and operations to optimize cash flow, improve billing accuracy, and enhance the overall customer experience. The ideal candidate brings strong analytical capabilities, process improvement experience, and the ability to independently manage complex billing and collection activities.

Requirements

4+ years of experience in billing, accounts receivable, or collections.
Strong understanding of billing processes, AR lifecycle, and basic accounting principles.
Intermediate to advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP); experience with ERP systems required.
Strong analytical, problem-solving, and organizational skills with high attention to detail.
Excellent communication and stakeholder management skills, with the ability to present to leadership.
Ability to work independently, prioritize effectively, and manage multiple deadlines in a fast-paced environment.
Continuous improvement mindset with a focus on accuracy, efficiency, and customer experience.

Nice To Haves

Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience).
Experience working with customer portals and third-party billing platforms (e.g., Ariba) preferred.

Responsibilities

Own and execute the end-to-end billing process, ensuring accurate and timely invoice generation and delivery through ERP systems and customer platforms (e.g., Ariba).
Review billing data for completeness and accuracy, proactively identifying and resolving discrepancies, rejected invoices, and root causes.
Manage accounts receivable portfolio by monitoring aging reports, prioritizing collection efforts, and following up on past-due balances via phone and email.
Build and maintain strong customer relationships to resolve billing issues, negotiate payment timelines, and ensure a high level of customer satisfaction.
Investigate and resolve complex billing and payment disputes, collaborating with internal teams such as Sales, Operations, and Credit.
Reconcile accounts and maintain accurate records of billing activity, collections efforts, and customer interactions.
Support and lead month-end close activities, including billing reconciliations, reporting, and variance analysis.
Generate and present regular reports and insights to leadership, including trends in aging, disputes, and cash collections.
Partner with sales and credit teams to support order release, mitigate risk, and improve overall cash flow performance.
Identify opportunities for process improvements, automation, and efficiencies within billing and collections workflows.
Provide guidance and informal mentorship to junior team members as needed.