Senior Billing and Accounts Receivable Specialist, Enterprise Accounts

Samsara

8d • Remote

About The Position

This is not your typical Billing or Accounts Receivable role. As a key member of our finance team, you will provide "white-glove" service to a small portfolio of our largest and most complex enterprise customers. You will be the dedicated point of contact, managing the entire order-to-cash process from start to finish. This role requires a unique mix of senior-level accounting expertise and proactive customer relationship management. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. Relocation assistance will not be provided for this role

Requirements

• Bachelor’s degree, preferably in accounting.
• Minimum of 5 years of progressive experience in accounting, with at least 2 years in a dedicated Order to Cash (OTC) accounts receivable, or accounts management role
• Proven ability to manage complex, manual financial processes
• Experience with supporting Enterprise Customers and providing a white glove service.
• Demonstrated experience in cross-functional collaboration and problem-solving.
• Exceptional analytical skills and a knack for asking the right questions to get to the root of an issue.
• Executive presence and polished communication skills required to interact with senior leadership.
• Proficiency in Microsoft Excel and other accounting software.

Nice To Haves

• CPA.
• Experience prioritizing and managing time, working under strict deadlines, and ensuring compliance with company policies.
• Experience in tech is a plus.
• Must be a fast learner, multi-tasker with a strong desire to learn and have a ‘can do’ attitude.
• Strong initiative, intellectual curiosity, and willingness to take ownership of complex problems.
• Must be able to collaborate and communicate effectively.
• Experience with NetSuite and other Enterprise Resource Planning (ERP) systems.
• Critical thinker, able to implement scalable processes.
• Excellent written and verbal communication skills, and analytical skills.
• Strong organization skills with exceptional attention to detail and follow-through.

Responsibilities

• Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience.
• Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness.
• Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments.
• Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries.
• Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions.
• Interact directly with senior-level executives, both internally and externally, using your strong communication and executive presence to navigate sensitive situations.
• Champion process optimization by identifying bottlenecks in manual workflows and proposing refinements to streamline the order-to-cash cycle over time.
• Utilize your expertise in the full Order to Cash (OTC) cycle, including invoicing, cash application, and collections.
• Analyze and prepare accounts receivable reports, and assist in month-end close activities.
• Uphold Samsara’s cultural principles as we continue to grow and scale globally.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees