Senior Benefits Specialist

BigCommerce•Austin, TX

5h•$83,000 - $124,000•Hybrid

About The Position

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Commerce is looking for a Senior Benefits Specialist to assist with the company’s global benefits administration. Under general direction from the Director, Total Rewards, this position is responsible for managing all tasks necessary to accomplish Commerce’s benefits administration objectives. This position serves as the point of contact for benefits and related HR Policy execution. This position is hybrid and based in our Austin office.

Requirements

5+ years benefits & retirement administration experience in a global/multi-location
Solid knowledge of benefit plans, including HSA, FSA, 401k, medical, dental, vision, STD/LTD, and ADD/Life.
Prior experience as an account liaison with a health insurance agency preferred
Thorough knowledge and understanding of Federal and State regulatory laws in regards to Payroll, Benefits, COBRA, HIPAA, FMLA, ADA and ERISA.
Prior experience with benefit management with HRIS systems, Workday preferred
Must be analytical, organized and self-motivated with ability to manage competing priorities with a strong sense of confidentiality.
A true team player with a positive, can-do attitude, who embraces change and shows resilience and adaptability in a fast-moving environment
Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions
Able to transition quickly between hands-on execution and complex strategic discussions
Can accomplish results and desired outcomes through formal and informal corporate structures
Passionate about embracing AI technology and interested in exploring its application to enhance benefits administration and processes
Exceptional client relationship skills
Advanced excel, powerpoint and Google Workspace skills

Nice To Haves

Certification in benefits (CEBS, PHR, or SHRM-CP/SCP) a plus

Responsibilities

Lead administration for global benefit programs including medical, dental, vision, life insurance, spending accounts, commuter benefits, retirement plans, voluntary & supplemental offerings, wellness programs, and COBRA
Support the annual benefits open enrollment process, including system testing, communication development, and employee training
Performs complex analysis of data to support benefits compliance requirements, including, but not limited to, 401(k) annual audit, Non-Discrimination Testing, 401(k) funding, benefits billing, etc.
Partner with HRIS and Payroll on integration and file feeds, including Workday system setup, testing, execution, and coordination of data to providers
Ensure compliance and perform audits for all applicable federal and state laws, including but not limited to ACA, ERISA, HIPAA, FMLA, ADA, OSHA, etc.
Partner with benefits vendors, brokers, and carriers, serving as the primary point of contact for service delivery and issue resolution.
Maintain benefits portal and knowledgebase articles, ensuring employees have access to the latest benefits information
Facilitate employee benefits education through new hire onboarding, annual open enrollment presentations, and ongoing informational sessions
Provide exceptional customer service to employees while building strong business relationships
Contributes to the planning of Company benefit events, benefit plan design, and communications
Support leave of absence administration as needed
All other job duties as assigned