Senior Benefits Analyst

SPS Commerce • Minneapolis, MN

22h • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! The Sr. Benefits Analyst is a senior-level subject matter expert for health, welfare, and voluntary benefit programs, providing guidance on plan administration, compliance, and complex issue resolution. The position partners closely with Benefits leadership to support renewals, vendor management, program enhancements, and data-driven analysis. It manages key vendor relationships, ensures regulatory compliance, and delivers high-touch support to HR partners, managers, and employees, while proactively identifying, leading, and implementing continuous improvement initiatives that enhance benefits processes, cost management, and the overall employee experience.

Requirements

• Bachelor's degree and a minimum of 5 years of benefits focused human resources experience; a Master's degree and 3 years of experience; or equivalent combination of education and experience
• Proven experience partnering with third party vendors (e.g., benefits brokers, carriers, leave administrators), including managing service delivery, issue resolution, escalations, and vendor performance
• Working knowledge of benefits related compliance and regulations, including ERISA, FMLA, HIPAA, and applicable federal and state requirements
• Knowledge of human resource concepts, practices, procedures, employment law and regulations
• Excellent customer service and interpersonal skills
• Detail-oriented individual
• Comfortable working in a role with frequent interruptions and time-sensitive deadlines
• Strong written and verbal communication skills, with the ability to clearly explain technical or regulatory topics to nontechnical audiences and effectively tailor messaging for employees, managers, HR partners, and senior leader
• Experience in MS Office Suite, including advanced Excel skills, and HRIS experience
• Ability & willingness to learn company policies/procedures & benefit package
• Excellent organizational and time management skills with the ability to simultaneously handle multiple projects and meet competing deadlines
• Strong problem-solving skills

Nice To Haves

• Global benefits administration, particularly Canada, Philippines and Europe
• Experience with Workday Software is a plus

Responsibilities

• Serve as a subject matter expert (SME) for assigned health, welfare, and voluntary benefit programs, providing consultative guidance on plan design, administration, compliance, and complex issue resolution to management, HR Partners, and employees
• Partner with Benefits leadership to lead the implementation, analysis, and ongoing administration of complex benefit programs, policies, and initiatives, including annual health and welfare renewals, plan changes, and system updates
• Conduct market analysis, benchmarking, and evaluation of benefits utilization, cost trends, and employee feedback to support external competitiveness and develop data driven recommendations for leadership
• Monitor, interpret, and apply evolving federal, state, local, and country specific benefits regulations (e.g., ERISA, ACA, COBRA, HIPAA, leave and disability laws), proactively recommending program, policy, or process changes to ensure compliance
• Partner with management, HR Partners, and the Benefits team to ensure ongoing compliance of all benefit programs, including review and maintenance of plan documents, policies, summary materials, and regional or country specific documentation
• Manage day to day vendor relationships for benefit programs, including service delivery, issue resolution, escalation management, performance monitoring, and oversight of voluntary benefit programs
• Support vendor renewals, contract reviews, performance guarantees, billing review, and ROI analysis, and assist with administrative and operational aspects of benefits billing and payment.
• Provide high touch, consultative support for complex or sensitive benefits inquiries, including support for escalations from the HR Service Center
• Serve as a trusted benefits resource for HR Partners and the business, supporting cross functional communication initiatives such as open enrollment, plan changes, and ongoing employee education
• Serve as a key contributor to open enrollment planning and execution, including vendor coordination, system testing, employee communications, and issue resolution
• Support ongoing review of country, state and local leave requirements (e.g., sick, vacation, disability) to ensure compliant and accurate administration
• Maintain and update employee facing benefits resources, and Benefits and Wellbeing sharepoint content
• Identify opportunities to improve benefits processes, documentation, and the employee experience through simplification, standardization, and continuous improvement
• Participate in special projects, new plan implementations, and cross functional initiatives as assigned

Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Environment where every employee feels a true sense of belonging.
• Embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
• Commitment to affirmative action and equal opportunity in all aspects of employment.
• Impactful Work
• Belonging Culture
• Growth Opportunities
• Investment in our people and provide the resources you need to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees