Senior Benefits Advisor

New York University • New York, NY

2d • $80,000 - $100,000

About The Position

Serve as a key resource for employees, retirees, and dependents, providing expert guidance on a broad range of benefits-related matters. Respond to inquiries via phone, email, and scheduled appointments; manage benefits transactions, escalations, and compliance-related processes. Collaborate with internal departments, external vendors, and key stakeholders to ensure efficient benefits administration and superior customer service. This role plays a critical part in supporting NYU employees and retirees by ensuring timely, accurate, and empathetic benefits assistance while maintaining compliance with institutional policies, union agreements, and federal regulations. The incumbent also contributes to process improvement initiatives and knowledge management efforts to enhance the overall employee experience.

Requirements

• Bachelor's Degree
• 5+ years related experience in human resources, benefits, compensation, and/or payroll, or equivalent combination of education and experience.
• Must be fully committed to ensuring the highest level of customer service with demonstrated excellent interpersonal, problem solving, and conflict resolution skills.
• Knowledge of basic human resources and/or payroll concepts, financial operations, practices, legislation, and procedures.
• Ability to supervise work processes and train and mentor others.
• Ability to interpret and effectively communicate policies and procedures to a diverse population, assess urgency, and troubleshoot problems in a deadline-driven environment.

Nice To Haves

• 5+ years Experience within a functional area (HR, Benefits, Compensation and/or Payroll).
• Experience in Higher Education.
• Experience with HRIS and/or case management systems (Workday/ServiceNow)

Responsibilities

• Serve as a key resource for employees, retirees, and dependents, providing expert guidance on a broad range of benefits-related matters.
• Respond to inquiries via phone, email, and scheduled appointments
• Manage benefits transactions, escalations, and compliance-related processes.
• Collaborate with internal departments, external vendors, and key stakeholders to ensure efficient benefits administration and superior customer service.
• Maintain compliance with institutional policies, union agreements, and federal regulations.
• Contribute to process improvement initiatives and knowledge management efforts to enhance the overall employee experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior