Senior Atlassian Administrator

MedPro Group

3d•$99,500 - $140,000•Remote

About The Position

Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should. In this role, you will…

Requirements

10+ years' experience with Atlassian
Technical Expertise: In-depth knowledge of Atlassian products (Jira, Confluence, Bitbucket, etc.), including administration features, workflows, custom fields, and integrations.
Problem-solving: Ability to diagnose and resolve complex technical issues related to Atlassian tools.
Communication: Excellent communication skills to effectively interact with users, stakeholders, and technical teams.
Collaboration: Ability to work collaboratively with cross-functional teams to gather requirements and implement solutions.
Analytical Skills: Capacity to analyze data and identify areas for optimization within the Atlassian platform.

Responsibilities

Create and manage user accounts, groups, and permissions across Atlassian products.
Design and implement custom workflows, schemes, fields, and screens to align with business needs.
Configure and manage integrations between Atlassian tools and other systems.
Install, upgrade, and maintain Atlassian applications and plugins.
Troubleshoot user issues related to Atlassian products.
Provide technical assistance and answer user queries regarding features and functionalities.
Investigate and resolve system performance issues.
Develop and deliver training sessions on Atlassian tools for new users and existing teams.
Create user documentation and guides to support knowledge sharing.
Work with stakeholders across departments to understand their needs and implement customized solutions within Atlassian tools.
Gather requirements for new features and functionalities, proposing improvements and enhancements.
Monitor system performance, identify potential bottlenecks, and optimize Atlassian applications.
Analyze usage data to identify areas for improvement and suggest process adjustments.