Senior Associate, Technology Operations

AllianceBernstein•Minneapolis, MN

About The Position

Who You’ll Work With: We are seeking a Minneapolis based Senior End User Technician to join our End User Technology team in Global Technology & Operations. What You’ll Do: Provide advanced troubleshooting for hardware, software, network, and peripherals. Handle escalations from the Service Desk and junior technicians. Perform root‑cause analysis and propose improvements. Support laptops, virtual desktops, mobile devices, and workstation setups. Manage installation, configuration, and deployment of devices and applications. Participate in lifecycle management including imaging, patching, and upgrades. Document procedures and troubleshooting steps. Deliver high‑quality customer service and communicate IT events. Collaborate with infrastructure, security, and service delivery teams. Support corporate security tools, MFA platforms, and endpoint protection. About AB We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 57 locations operating in 26 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work. Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us! Minneapolis, MinnesotaMinneapolis, Minnesota We are a leading global investment management firm offering high-quality research and diversified investment services to institutional clients, retail investors, and private-wealth clients in major markets around the globe. With over 4,000 employees across 51 locations operating in 25 countries and jurisdictions, our ambition is simple: to be the most trusted investment firm in the world. We realize that it's our people who give us a competitive advantage and drive success in the market, and our goal is to create an inclusive culture that rewards hard work. Our culture of intellectual curiosity and collaboration creates an environment where you can thrive and do your best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to our clients, we are fully invested in you. If you're ready to challenge your limits and empower your career, join us! AB does not discriminate against any employee or applicant for employment on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability, marital status, citizenship status, sexual orientation, gender identity, military or veteran status or any other basis that is prohibited by applicable law. AB’s policies, as well as practices, seek to ensure that employment opportunities are available to all employees and applicants, based solely on job-related criteria. Please be advised that AB does not solicit confidential information from job applicants during the screening process, nor extend job offers without the candidate participating in a series of interviews to be properly considered for an open role. If you receive requests for confidential information, outside of the formal interviewing process even if the person asserts that they represent AB, we encourage you not to reply.

Requirements

4–6+ years of desktop support experience in enterprise environments.
Strong expertise with Windows OS, endpoint management tools, and collaboration apps.
Knowledge of networking fundamentals.
Experience supporting virtual desktop environments.
Excellent communication and problem‑solving skills.
Strong ownership mindset and attention to detail.
Ability to work independently and prioritize tasks.
Team‑oriented with mentoring ability.
Comfortable communicating with all levels, including executives.

Nice To Haves

Experience in financial services or regulated industries.
Familiarity with enterprise security tools and mobile device management.
Certifications such as A+, Network+, ITIL, or Microsoft modern desktop.

Responsibilities

Provide advanced troubleshooting for hardware, software, network, and peripherals.
Handle escalations from the Service Desk and junior technicians.
Perform root‑cause analysis and propose improvements.
Support laptops, virtual desktops, mobile devices, and workstation setups.
Manage installation, configuration, and deployment of devices and applications.
Participate in lifecycle management including imaging, patching, and upgrades.
Document procedures and troubleshooting steps.
Deliver high‑quality customer service and communicate IT events.
Collaborate with infrastructure, security, and service delivery teams.
Support corporate security tools, MFA platforms, and endpoint protection.