Senior Associate, Strategy & Operations

DoorDash Australia

15h

About The Position

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it. DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team. As a Senior Associate on DoorDash's Merchant Strategy & Operations team, you will sit within the GTM pod and drive impact by growing our merchant selection through non-sales acquisition channels. You will own the strategy and execution for scalable, product-led and marketing-driven pathways that bring new merchants onto DoorDash — including self-serve sign-up flows, inbound funnels, referral programs, partnerships, and lifecycle campaigns. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. In this role, you will identify where selection gaps exist, develop hypotheses for how to close them without relying on outbound sales, and build repeatable, data-driven motions that convert prospective merchants at scale. You'll get to the lowest level of detail by analyzing funnel performance, market and competitive data, and merchant behavior to continuously improve conversion and onboarding outcomes. You'll partner closely with Product, B2B Marketing, Analytics, Sales, and Operations teams to bring your ideas to life, and you'll test and refine your approaches in-market to develop best-in-world solutions. You're excited about this opportunity because you will… Own the end-to-end strategy for acquiring new merchants through non-sales channels — from identifying selection gaps and sizing opportunities, to designing and optimizing scalable acquisition motions Use data-driven decision-making to run and scale experiments on self-serve sign-up flows, inbound conversion funnels, referral and partnership programs, and targeted lifecycle campaigns Identify and prioritize the highest-impact market opportunities by analyzing competitive landscape, consumer demand signals, and selection gaps Build and optimize the non-sales acquisition funnel — measuring and improving every step from awareness through signed agreement to first successful delivery Bring your ideas to life with a broad team including Product, Analytics, B2B Marketing, Operations, Sales, and Support Operate at the lowest level of detail to understand what drives a merchant's decision to join DoorDash organically and translate those insights into scalable programs Create step-change improvement in acquisition velocity and cost-efficiency by developing repeatable, product-led growth motions

Requirements

• You have 3+ years experience - in operations / project management / strategy consulting / product / technology /
• You are able to lead cross-functionally - you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience
• Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement
• You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business.

Responsibilities

• Own the end-to-end strategy for acquiring new merchants through non-sales channels — from identifying selection gaps and sizing opportunities, to designing and optimizing scalable acquisition motions
• Use data-driven decision-making to run and scale experiments on self-serve sign-up flows, inbound conversion funnels, referral and partnership programs, and targeted lifecycle campaigns
• Identify and prioritize the highest-impact market opportunities by analyzing competitive landscape, consumer demand signals, and selection gaps
• Build and optimize the non-sales acquisition funnel — measuring and improving every step from awareness through signed agreement to first successful delivery
• Bring your ideas to life with a broad team including Product, Analytics, B2B Marketing, Operations, Sales, and Support
• Operate at the lowest level of detail to understand what drives a merchant's decision to join DoorDash organically and translate those insights into scalable programs
• Create step-change improvement in acquisition velocity and cost-efficiency by developing repeatable, product-led growth motions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees