Senior Associate, Sales Enablement

DoorDash USA•Chicago, IL

About The Position

As Senior Associate, Sales Enablement for Commerce Platform, you will be the dedicated enablement partner for Commerce Platform sellers — owning training execution, content creation, and cross-functional coordination that drives seller readiness and product adoption. You will work closely with the Commerce Platform Enablement Manager and cross-functional partners in Sales, Product, and RevOps to translate Commerce Platform product updates, GTM motions, and process changes into clear, practical training and resources for sellers. This is a hands-on, highly collaborative role with direct ownership over defined enablement workstreams.

Requirements

You bring 3-5 years of experience in sales enablement, L&D, sales operations, or a related GTM function.
You have strong training execution skills — you're comfortable facilitating sessions, building content, and guiding learners with clarity and confidence.
You operate with precision, dependability, and ownership, completing projects end-to-end with minimal oversight.
You're an excellent verbal and written communicator, able to simplify complexity and influence stakeholders across sales and product teams.
You are proactive, surfacing risks, blockers, and opportunities early and communicating status updates openly.
You bring a data-driven mindset, using engagement and performance metrics to evaluate program effectiveness and inform improvements.
You have familiarity with CRM platforms (e.g., Salesforce) and sales enablement tools (e.g., Outreach, Chorus, or similar).
You thrive in collaboration — partnering effectively with Sales, Product, RevOps, and others to build cohesive, relevant enablement experiences.
You contribute positively to team culture, recognizing peers, sharing knowledge, and helping build an inclusive, high-performing environment.
You're eager to grow — expanding your influence, building deeper domain expertise, and taking on increased responsibility over time.
You map complex operational workflows, diagnose data gaps, and build AI-driven solutions — leveraging tools like Claude or ChatGPT to eliminate manual work and accelerate decision-making across the business.

Responsibilities

Program & Training Execution
Own the enablement lifecycle for Commerce Platform sellers from content creation to delivery to reporting — ensuring training is tailored, engaging, and tied to measurable adoption.
Lead onboarding and role-specific upskilling programs for Commerce Platform AEs and SDRs, customizing content to reflect the full product suite (Online Ordering, branded apps, email/SMS, loyalty, and Pathfinder POS).
Host recurring office hours, Q&A sessions, and feedback-driven forums to strengthen seller confidence and product proficiency.
Product & Process Activation
Partner closely with Commerce Platform Product, Product Marketing, and Strategy & Ops to support new feature, tooling, and process enablement for sellers.
Translate Commerce Platform product updates and GTM changes into clear, concise, seller-ready communications and training materials.
Support the design and delivery of training for new Commerce Platform capabilities — including Pro tier features, mobile app enhancements, loyalty program updates, and Pathfinder POS releases.
Analytics & Impact Measurement
Track training engagement, satisfaction, and adoption metrics; analyze data to identify gaps and continuously improve the learner experience.
Surface insights to the enablement team and cross-functional partners proactively, highlighting risks, blockers, or opportunities for improvement.
Cross-Functional Partnership
Build strong working relationships with Commerce Platform Sales Leaders, RevOps, Product, and Marketing partners.
Serve as the connective tissue between what sellers need and what cross-functional teams are rolling out — representing Commerce Platform seller perspectives in training and activation planning.
Operational Excellence
Maintain LOB-specific content repositories, workflows, and delivery channels to ensure materials are accurate, current, and easy to access.
Support coordination of calendars, communication plans, readiness timelines, and enablement workflows.
Contribute to team culture by collaborating with peers, sharing best practices, and co-creating improvements to enablement processes.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program