Senior Associate Relations Specialist

Wawa, Inc.

About The Position

The Senior Associate Relations Specialist is responsible for managing all associate relation activities for assigned Store Operations areas and Corporate departments. Responsible to promote consistency and fairness in all practices and demonstrate Wawa’s values to ensure a positive work environment while mitigating risk for the company.

Requirements

Bachelor’s degree in Human Resources or related field preferred.
5+ years of experience as an Associate Relations Specialist
Prior experience in conducting investigations
Comprehensive knowledge of HR laws and applicable local and federal guidelines

Nice To Haves

PHR or SPHR; SHRM - CP or SHRM - SRP certification preferred.
Prior experience with unions and the Collective Bargaining process preferred.
Highly skilled in Microsoft Office suite applications

Responsibilities

Investigate, document and organize facts and data while maintaining confidentiality and integrity on all associate relation issues such as sexual harassment, performance management opportunities, discrimination, bullying, associate conflict, and consultations in a timely manner as assigned.
Facilitate the Conflict Resolution Process, including the meeting with the Step 3 Conflict Resolution panel. Participate in the meeting in an advisory role for guidance on policy and practice as it relates to the case.
Coach, counsel and educate managers and associates on matters related to associate conflict, harassment, discrimination, disparate treatment or other similar issues to ensure the associate is treated fairly and the company is appropriately protected.
Provide objective and constructive coaching and guidance on interpretation and application of company policies, procedure, federal and state regulations.
Research, investigate and respond to Ethics Hotline calls.
Facilitate the interactive process with associate in relation to the ADAAA.
Support the delivery of Documenting Discipline workshops as the subject matter expert.
Consult with Legal Counsel on issues as necessary, systematically share learning with ARS team.
Maintain Associate Relations Database to track activity, understand trends and to manage caseload.
If assigned area of support is the Union, manage labor relations to ensure compliance with the Collective Bargaining Agreements. Handle all employment related issues, participate in union grievances, mediation proceedings and assists in solving labor disputes. Maintain strong business relationships with union business leaders and stewards. Participate in collective bargaining contract agreements and negotiations.
Train, mentor, counsel and provide guidance to Associate Relations Specialist.
Analyze and assign CRP Step 1 and other investigative cases to ARS. Review ARS investigation summary documents.
Conduct store visits as appropriate and necessary.
Ability to manage conflict and effectively handle difficult people
Excellent oral and written communication skills
Excellent customer service skills
Ability to influence others
Ability to work with little or no supervision
Ability to work well individually as well as in a team environment
High degree of professionalism and confidentiality
Excellent conflict resolution skills
Detail oriented and excellent organizational skills
Ability to handle multiple projects simultaneously and independently
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Strong relationship building experience
Willing and able to travel within Wawa’s geographical area; occasional weekends and holidays