Senior Associate, Program Operational Excellence – Elevate

ServiceNow•Boston, MA

13h

About The Position

ServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. The Strategic Customer Engagements (Elevate) team focuses on driving high-impact strategies that support ServiceNow’s long-term revenue growth through larger and more complex transactions. The Complex Deal Strategies & Development team this role would be supporting works upstream from the sales cycle—shaping and qualifying strategic opportunities, codifying repeatable pursuit motions, and aligning cross-functional teams to accelerate our largest deals. One of our key focus areas is a strategic enterprise AI customer program, aimed at identifying and scaling AI-led pursuit plays across our most strategic global customers. As a Senior Associate, Program Operational Excellence – Elevate you will help operationalize and scale repeatable deal development motions, including leverage motions like Now Next AI GTM. You will manage the intake, triage, and tracking of strategic pursuits, oversee execution cadence, and support the development of reusable tools, templates, and playbooks. This role offers high visibility and cross-functional collaboration across Sales, Industry, Value, Product, Engineering and Executive Customer Advocacy teams. This is an ideal opportunity for a high-performing early-career professional looking to apply strategic thinking, program rigor, and operational excellence to large deal development in a high-growth technology environment.

Requirements

3–5 years of experience in strategy consulting, enterprise SaaS go-to-market, sales/sales operations, or strategic program management, ideally with exposure to software, corporate strategy, or business development.
Bachelor’s or Master’s degree in Business, Engineering, IT, or a related discipline.
Strong business acumen and problem-solving skills; able to translate customer priorities into actionable commercial strategies.
Exceptional communication skills—capable of delivering concise executive summaries, slides, and stakeholder updates.
Proficient in Excel, PowerPoint, and common SaaS tools; experience with dashboards or reporting tools is a plus.
Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environments.
Highly organized self-starter with strong time management, a growth mindset, and a collaborative, team-oriented approach.
Curiosity about AI and interest in shaping enterprise use cases—technical expertise not required but storytelling ability is valued.
Your superpower is strategically connecting the dots.

Nice To Haves

2-3+ years Sales experience in a direct quota carrying role a plus

Responsibilities

Operationalize Strategic Pursuit Motions
Enable intake, triage, and qualification of early-stage strategic large deal opportunities across priority accounts for Now Next AI
Manage a portfolio of Enterprise AI-led pursuits, maintaining visibility into status, progression, and execution milestones.
Drive alignment with Elevate leadership, Field Sales, Product, Engineering and other cross-functional teams to ensure readiness and next steps.
Support account teams through customer pitches and manage engagement processes
Build Scalable Infrastructure, Playbooks, and Reporting
Develop and maintain standardized templates, tools, and frameworks to support Now Next AI program
Capture and distill best practices from active engagements into reusable assets and playbooks for other deal development motions
Continuously refine internal processes to improve velocity, clarity, and execution quality across strategic motions.
Parter with cross-functional teams to build valuable dashboards to automate tracking
Enable Cross-Functional Collaboration
Collaborate with Executive Customer Advocate teams to prioritize co-innovation efforts with top-tier customers
Partner with Product leaders to ensure use case feasibility and roadmap alignment
Deliver clear reporting and strategic insights through executive readouts and leadership briefings