Senior Associate, Program Management (Credit Card Operations)

Gemini•San Francisco, NY

17d•Hybrid

About The Position

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact. Core to a premier credit card program is the ability to scale and achieve operational excellence. Driven by innovation, Gemini’s credit card product is a benchmark in the card space due to its innovative value proposition. Gemini’s Credit Card Operations is a core function related to the card program and a key driver to the overall success of the Company. The Credit Card Operations team at Gemini is growing and needs a detail-oriented program manager, reporting into the Head of Consumer Lending. In this role, your primary responsibility will be oversight of all Credit Card Operational measures related to the overall performance of the Credit Card Program and coordination of all issue remediations associated with the Credit Card Program. This role is required to be in person twice a week at either our San Francisco, CA or New York City, NY office.

Requirements

5 years of experience in operations with a focus on consumer lending space. Specific Credit Card operations experience is a plus
Demonstrated success with business process improvement implementations
Excellent organizational, communication, collaborative, and interpersonal skills to foster respect and teamwork with internal and external partners
Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
Willingness to learn, be hands on technically, and creative with problem solving

Responsibilities

Partner across the credit card organization to provide high value operations effectiveness insights, coordination of remediation of operational issues and project management support for critical program
Work with key vendors (Alloy and Corecard) on remediation of Credit Card issues
Develop and maintain Critical policies for operations including collections policies and other servicing policies
Develop and encourage business transformation efforts
Build productive and positive relationships across the organization at all levels to drive influence
Build productive and positive relationships across the critical vendors to drive influence
Provide leadership in solving problems, improving processes, and creating a better experience for the business